Working Under Distractions

Distractions are pervasive in modern workplaces, from frequent interruptions to noisy open-plan offices. Using an incentivized laboratory experiment, I study performance and well-being under task-switching and auditory distractions, elicit willingness to pay to avoid them, and develop a survey measure of distraction resilience that captures individuals' willingness and ability to work under distractions. Neither distraction significantly reduces performance, but both reduce well-being. Participants are willing to pay to avoid distractions, with those experiencing lower well-being under distractions willing to pay more. I find no gender differences in the effects on performance or well-being, although women are willing to pay less than men to avoid both distractions. I validate the survey measure of distraction resilience by showing that those scoring higher experience better well-being under both distractions. I then incorporate the validated measure in a representative Dutch panel and find that greater distraction resilience is related to higher income, a greater likelihood of holding a supervisory position, and higher job satisfaction.