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News Customization with AI

Author

Listed:
  • Felix Chopra

    (Frankfurt School of Finance & Management)

  • Ingar Haaland

    (NHH Norwegian School of Economics)

  • Fabian Roeben

    (University of Cologne)

  • Christopher Roth

    (University of Cologne, NHH Norwegian School of Economics, Max Planck Institute for Research on Collective Goods, IZA, CEPR)

  • Vanessa Sticher

    (Massachusetts Institute of Technology)

Abstract

News outlets compete for engagement rather than reader satisfaction, leading to persistent mismatches between consumer demand and the supply of news. We test whether offering people the opportunity to customize the news can address this mismatch by unbundling presentation from coverage. In our AI-powered news app, users can customize article characteristics, such as the complexity of the writing or the extent of opinion, while holding the underlying news event constant. Using rich news consumption data from large-scale field experiments, we uncover substantial heterogeneity in news preferences. While a significant fraction of users demand politically aligned news, the vast majority of users display a high and persistent demand for less opinionated and more fact-driven news. Customization also leads to a better match between the news consumed and stated preferences, increasing news satisfaction.

Suggested Citation

  • Felix Chopra & Ingar Haaland & Fabian Roeben & Christopher Roth & Vanessa Sticher, 2025. "News Customization with AI," ECONtribute Discussion Papers Series 372, University of Bonn and University of Cologne, Germany.
    • Handle: RePEc:ajk:ajkdps:372
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    References listed on IDEAS

    as
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    Keywords

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    JEL classification:

    • C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • L82 - Industrial Organization - - Industry Studies: Services - - - Entertainment; Media
    • P00 - Political Economy and Comparative Economic Systems - - General - - - General

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