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The Strategic Role of Information Technology in Tourism: The Case of Global Distribution Systems

In: Tourism, Culture and Heritage in a Smart Economy

Author

Listed:
  • Dimitris Drosos

    (Piraeus University of Applied Sciences (T.E.I. of Piraeus))

  • Miltiadis Chalikias

    (Piraeus University of Applied Sciences (T.E.I. of Piraeus))

  • Michalis Skordoulis

    (Piraeus University of Applied Sciences (T.E.I. of Piraeus))

  • Petros Kalantonis

    (Piraeus University of Applied Sciences (T.E.I. of Piraeus))

  • Aristeidis Papagrigoriou

    (Piraeus University of Applied Sciences (T.E.I. of Piraeus))

Abstract

During the last two decades of the digital era millions of people are using web technologies to communicate with other people around the world. The development of Information Technology (IT) and particularly the use of web technologies has turned the world to a much smaller place and opens up the possibility of new forms of engagement and relationship. On the other hand, IT has a major role in every organisational aspect. Through the use of IT and the internet, it is likely that in the next years all the organisations will be reshaped and will come across new challenges. The aim of this paper is to study the idea of IT and especially the role of Global Distribution Systems in the tourist industry. IT is the lifeblood of travel and tourist industry. It connects travellers, travel industry and suppliers. IT is essential for the efficient and timely processing and distribution of that information, and has dramatically enhanced the efficiency and accessibility of travel industry organisations.

Suggested Citation

  • Dimitris Drosos & Miltiadis Chalikias & Michalis Skordoulis & Petros Kalantonis & Aristeidis Papagrigoriou, 2017. "The Strategic Role of Information Technology in Tourism: The Case of Global Distribution Systems," Springer Proceedings in Business and Economics, in: Vicky Katsoni & Amitabh Upadhya & Anastasia Stratigea (ed.), Tourism, Culture and Heritage in a Smart Economy, pages 207-219, Springer.
    • Handle: RePEc:spr:prbchp:978-3-319-47732-9_15
    DOI: 10.1007/978-3-319-47732-9_15
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    Citations

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    Cited by:

    1. Shiva Ilkhanizadeh & Mahmoud Golabi & Siamand Hesami & Husam Rjoub, 2020. "The Potential Use of Drones for Tourism in Crises: A Facility Location Analysis Perspective," JRFM, MDPI, vol. 13(10), pages 1-13, October.
    2. Alina Petronela Pricope Vancia & Codruța Adina Băltescu & Gabriel Brătucu & Alina Simona Tecău & Ioana Bianca Chițu & Liliana Duguleană, 2023. "Examining the Disruptive Potential of Generation Z Tourists on the Travel Industry in the Digital Age," Sustainability, MDPI, vol. 15(11), pages 1-19, May.

    More about this item

    Keywords

    Global distribution systems; Internet; Information technology; Tourism;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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