IDEAS home Printed from https://ideas.repec.org/h/spr/mgmchp/978-3-030-72728-4_6.html
   My bibliography  Save this book chapter

Service Innovation

In: Managing Industrial Services

Author

Listed:
  • Christoph K. W. Blum

    (University of St.Gallen)

Abstract

Service innovation gains traction as manufacturers’ competitive success relies increasingly on a robust service business. A significant number of services, however, shipwreck in the market. The missing market fit is mainly due to manufacturers’ insufficient service innovation capabilities. To build services, most manufacturers focus on applying their profound product innovation expertise to the field of service innovation. Instead, companies should create new organizational capabilities, e.g., a dedicated service innovation process and aligned role profiles, to master service innovation. The remainder of this chapter elaborates on approaches to excel through service innovation in industrial environments.

Suggested Citation

  • Christoph K. W. Blum, 2021. "Service Innovation," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 67-82, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-030-72728-4_6
    DOI: 10.1007/978-3-030-72728-4_6
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Luis Rubalcaba & Kirsty Strokosch & Anne Vorre Hansen & Maria Røhnebæk & Christine Liefooghe, 2022. "Insights on Value Co-Creation, Living Labs and Innovation in the Public Sector," Administrative Sciences, MDPI, vol. 12(1), pages 1-6, March.
    2. Rath, Srushti & Liu, Bingqing & Yoon, Gyugeun & Chow, Joseph Y.J., 2023. "Microtransit deployment portfolio management using simulation-based scenario data upscaling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 169(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:mgmchp:978-3-030-72728-4_6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.