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The Environmental, Social, and Governance (ESG) In Malaysia SME: A Case Study of Vitrox

In: Proceedings of the 11th International Conference on Business, Accounting, Finance and Economics (BAFE 2023)

Author

Listed:
  • Luen Peng Tan

    (Universiti Tunku Abdul Rahman)

  • Kum Lung Choe

    (Universiti Tunku Abdul Rahman)

  • Yin Kuan Ng

    (Universiti Tunku Abdul Rahman)

  • Ka Fei Lai

    (Universiti Tunku Abdul Rahman)

  • Hooi Ching Khor

    (Universiti Tunku Abdul Rahman)

Abstract

Despite the Malaysian government’s effort in educating businesses on the importance of ESG, there is still a lack of awareness among businesses regarding the vitality of ESG. A recent survey conducted by Alliance Bank reveals that 86% of the surveyed SMEs had no idea what ESG exactly was. Furthermore, according to the Sustainable Development Report 2022, Malaysia was ranked 72 out of 163 countries with an SDG Index of 70.4 percent. Ostensibly, this indicates that there is still room for Malaysia to improve its environmental sustainability and vulnerable groups’ well-being. This case study aims to uncover the effective implementations of ESG practices in Vitrox which is a trusted technology company in Malaysia with not only delivering the best-in-class solutions and services to customers but also integrate the notion of ESG in every aspects of its operations. Qualitative approach was adopted in this case stud by conducting in-depth interviews with Vitrox’ founder. In addition, we also secured pertinent information of Vitrox from the company’s website, internet, and newspaper report. Moreover, we find that Vitrox was very committed in its implementation of ESG practices by concentrating and sharing the values of integrity, trust, and respect with its stakeholders. Furthermore, this case study also discusses the business and managerial implications of implementing ESG practices that potentially benefit the Malaysian SMEs.

Suggested Citation

  • Luen Peng Tan & Kum Lung Choe & Yin Kuan Ng & Ka Fei Lai & Hooi Ching Khor, 2023. "The Environmental, Social, and Governance (ESG) In Malaysia SME: A Case Study of Vitrox," Advances in Economics, Business and Management Research, in: Yuen Onn Choong & Fanyu Chen & Keng Soon William Choo & Voon Hsien Lee & Chooi Yi Wei (ed.), Proceedings of the 11th International Conference on Business, Accounting, Finance and Economics (BAFE 2023), pages 344-356, Springer.
  • Handle: RePEc:spr:advbcp:978-94-6463-342-9_26
    DOI: 10.2991/978-94-6463-342-9_26
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    Citations

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    Cited by:

    1. Khaw, Karren Lee-Hwei & Wei, Yi & Ma, Shiyue, 2025. "Family firms and risk taking: Does the integration of ESG practices matter?," Emerging Markets Review, Elsevier, vol. 69(C).
    2. Fu, Chuanrui & Zou, Jingjing & Li, Li & Wang, Yanhui, 2025. "Institutional investors' site visits and ESG disclosure: The mediating role of environmental legitimacy pressure," Finance Research Letters, Elsevier, vol. 84(C).
    3. Feng, Han & Ma, Chaoqun & Chen, Yiqing & Mi, Xianhua, 2025. "Dance to government’s tune: Firms’ ESG information catering behaviors and government subsidies," Finance Research Letters, Elsevier, vol. 85(PD).
    4. Hong Yang & Xujing Li & Meng Li, 2026. "ESG performance and corporate default risk: insights from investor perspectives," Risk Management, Palgrave Macmillan, vol. 28(1), pages 1-39, February.
    5. Hongbo He & Yiqing Chen & Ruiqi Guo & Lerong He & Hong Wan, 2025. "Cost of Vagueness: Stakeholders’ Responses to Firms’ ESG Information," Journal of Business Ethics, Springer, vol. 202(3), pages 543-566, December.
    6. Soufiene Assidi & Giuseppe Festa & Monica Fait & Bianca Costanzo & Matteo Rossi, 2026. "The impact of digitalization capabilities on ESG performance – A European study," International Entrepreneurship and Management Journal, Springer, vol. 22(1), pages 1-26, March.

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