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Werner Kunz

Personal Details

First Name:Werner
Middle Name:
Last Name:Kunz
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RePEc Short-ID:pku124
[This author has chosen not to make the email address public]

Affiliation

Sonderforschungsbereich 649: Ökonomisches Risiko
Wirtschaftswissenschaftliche Fakultät
Humboldt-Universität Berlin

Berlin, Germany
http://sfb649.wiwi.hu-berlin.de/
RePEc:edi:sohubde (more details at EDIRC)

Research output

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Jump to: Working papers Articles Chapters

Working papers

  1. Kunz, Werner, 2007. "Visualization of competitive market structure by means of choice data," SFB 649 Discussion Papers 2007-032, Humboldt University Berlin, Collaborative Research Center 649: Economic Risk.
  2. Kunz, Werner, 2007. "Visualization of competitive market structure by means of choice data," SFB 649 Discussion Papers 2007-032, Humboldt University Berlin, Collaborative Research Center 649: Economic Risk.

Articles

  1. Heirati, Nima & Pitardi, Valentina & Wirtz, Jochen & Jayawardhena, Chanaka & Kunz, Werner & Paluch, Stefanie, 2025. "Unintended consequences of service robots – Recent progress and future research directions," Journal of Business Research, Elsevier, vol. 194(C).
  2. Wirtz Jochen & Paluch Stefanie & Kunz Werner, 2022. "The Robot and I: The Rise of Hybrid ServiceTeams," NIM Marketing Intelligence Review, Paradigm, vol. 14(2), pages 37-41, November.
  3. Wirtz, Jochen & Tarbit, James ‘Jimmy’ & Hartley, Nicole & Kunz, Werner, 2022. "Corporate digital responsibility: Dealing with ethical, privacy and fairness challenges of AI," Journal of AI, Robotics & Workplace Automation, Henry Stewart Publications, vol. 1(4), pages 325-328, June.
  4. Larivière, Bart & Bowen, David & Andreassen, Tor W. & Kunz, Werner & Sirianni, Nancy J. & Voss, Chris & Wünderlich, Nancy V. & De Keyser, Arne, 2017. "“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers," Journal of Business Research, Elsevier, vol. 79(C), pages 238-246.
  5. Anderl, Eva & Schumann, Jan Hendrik & Kunz, Werner, 2016. "Helping Firms Reduce Complexity in Multichannel Online Data: A New Taxonomy-Based Approach for Customer Journeys," Journal of Retailing, Elsevier, vol. 92(2), pages 185-203.
  6. Obal, Michael & Kunz, Werner, 2016. "Cross-cultural differences in uses of online experts," Journal of Business Research, Elsevier, vol. 69(3), pages 1148-1156.
  7. Kunz, Werner & Seshadri, Sukanya, 2015. "From virtual travelers to real friends: Relationship-building insights from an online travel community," Journal of Business Research, Elsevier, vol. 68(9), pages 1822-1828.
  8. Kunz, Werner & Schmitt, Bernd & Meyer, Anton, 2011. "How does perceived firm innovativeness affect the consumer?," Journal of Business Research, Elsevier, vol. 64(8), pages 816-822, August.
  9. Werner Kunz, 2007. "Visualization of competitive market structure by means of choice data," Computational Statistics, Springer, vol. 22(4), pages 521-531, December.

Chapters

  1. Werner H. Kunz & Stefanie Paluch & Jochen Wirtz, 2022. "Toward a New Service Reality: Human–Robot Collaboration at the Service Frontline," Springer Books, in: Bo Edvardsson & Bård Tronvoll (ed.), The Palgrave Handbook of Service Management, pages 991-1008, Springer.
  2. Jochen Wirtz & Stefanie Paluch & Werner Kunz, 2021. "Service Robots in the Frontline: How Will Aarion Bank’s Customers Respond?," World Scientific Book Chapters, in: Services Marketing People Technology Strategy, chapter 24, pages 566-570, World Scientific Publishing Co. Pte. Ltd..

More information

Research fields, statistics, top rankings, if available.

Statistics

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NEP Fields

NEP is an announcement service for new working papers, with a weekly report in each of many fields. This author has had 1 paper announced in NEP. These are the fields, ordered by number of announcements, along with their dates. If the author is listed in the directory of specialists for this field, a link is also provided.
  1. NEP-COM: Industrial Competition (1) 2007-06-02
  2. NEP-DCM: Discrete Choice Models (1) 2007-06-02

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