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Economic sustainability and the cost of poor quality

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  • Raine Isaksson

Abstract

Sustainable development (SD) on the organizational level is often measured using the triple bottom line, which divides performance reporting into the economic, environmental and social dimensions. Since total quality management (TQM) over the years has proven to contribute to good economic performance, it is interesting to review synergies of the two concepts TQM and SD. Indicators commonly used in the triple bottom line are compared with quality related measurements and a synthesis is proposed. Focus is on the economic dimension and indicators in the form of cost of poor quality (CPQ). The CPQ as a sustainability indicator is discussed and exemplified. The results indicate that existing economic sustainability performance measurements based on distribution of surplus should be complemented with indicators for internal losses. A sound profit is in most cases necessary, but it is not the sole condition for economic sustainability. Copyright © 2005 John Wiley & Sons, Ltd and ERP Environment.

Suggested Citation

  • Raine Isaksson, 2005. "Economic sustainability and the cost of poor quality," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 12(4), pages 197-209, December.
    • Handle: RePEc:wly:corsem:v:12:y:2005:i:4:p:197-209
    DOI: 10.1002/csr.85
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    Cited by:

    1. Pier Luigi Marchini & Luca Fornaciari, 2016. "The increasing relevance of managing costs of poor quality (CoPQ). The case of the mineral water industry," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2016(3), pages 65-96.
    2. Raine Isaksson & Peter Johansson & Klaus Fischer, 2010. "Detecting Supply Chain Innovation Potential for Sustainable Development," Journal of Business Ethics, Springer, vol. 97(3), pages 425-442, December.
    3. Vivek Arulnathan & Mohammad Davoud Heidari & Maurice Doyon & Eric P. H. Li & Nathan Pelletier, 2022. "Economic Indicators for Life Cycle Sustainability Assessment: Going beyond Life Cycle Costing," Sustainability, MDPI, vol. 15(1), pages 1-27, December.
    4. Kristina Zgodavova & Peter Bober & Vidosav Majstorovic & Katarina Monkova & Gilberto Santos & Darina Juhaszova, 2020. "Innovative Methods for Small Mixed Batches Production System Improvement: The Case of a Bakery Machine Manufacturer," Sustainability, MDPI, vol. 12(15), pages 1-20, August.
    5. Young-Chan Lee & Idlir Dervishi & Saeed Mousa & Kamil I. Safiullin & Natalia V. Ruban-Lazareva & Mikhail E. Kosov & Vadim V. Ponkratov & Andrey S. Pozdnyaev & Elena V. Mikhina & Izabella D. Elyakova, 2023. "Sustainable Development Adoption in the High-Tech Sector: A Focus on Ecosystem Players and Their Influence," Sustainability, MDPI, vol. 15(18), pages 1-29, September.

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