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The influence of internal communication satisfaction on employees’ organisational identification: Effect of perceived organisational support

Author

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  • Santiago Joanna Krywalski

    (Department of Management, ISEG – Lisbon School of Economics and Management, Universidade de Lisboa, Lisboa, Portugal)

Abstract

Aim/purpose – This paper bases on the social exchange and social identification theories with the purpose of understanding if the internal communication helps to improve organisational identification, supplemented by the effect of perceived organisational support. The exact aim of this research is to gain a better understanding of the internal communication process from the employees’ perspective, and to explore how the satisfaction with internal communication influences employees’ attitudinal and behavioural responses. Specifically, this study tends to examine the effect of the satisfaction with internal communication on organisational identification. Subsequently, it also aims to investigate the mediating role of perceived organisational support.

Suggested Citation

  • Santiago Joanna Krywalski, 2020. "The influence of internal communication satisfaction on employees’ organisational identification: Effect of perceived organisational support," Journal of Economics and Management, Sciendo, vol. 42(4), pages 70-98, December.
    • Handle: RePEc:vrs:jecman:v:42:y:2020:i:4:p:70-98:n:6
    DOI: 10.22367/jem.2020.42.04
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    More about this item

    Keywords

    internal communication; internal communication satisfaction; perceived organisational support; organisational identification;
    All these keywords.

    JEL classification:

    • M3 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising
    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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