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The Impact of Digital HRM Implementation on Public Sector Performance: A Quantitative Analysis of Service Delivery Efficiency

Author

Listed:
  • Amirova Aigerim

    (Agency of the Republic of Kazakhstan for Civil Service Affairs, Astana, Kazakhstan)

  • Iskendirova Saule

    (Academy of Public Administration under the President of the Republic of Kazakhstan, Astana)

  • Daueshova Aliya

    (Institute of Human Resource Management of the Academy of Public Administration under the President of the Republic of Kazakhstan, Astana, Republic of Kazakhstan)

  • Zhanseitov Azamat

    (Academy of Public Administration under the President of the Republic of Kazakhstan, Astana Kazakhstan)

  • Abylasimov Murager

    (Head of Human Resources Management, Karaganda Buketov University, Karaganda)

Abstract

This study investigates the extent to which digital HRM systems are implemented in public sector organizations and the assessment of the effectiveness of technology in enhancing organizational performance. Through quantitative analysis of survey data from managers (n=25), HR professionals (n=50), and employees (n=70), the research examines implementation success factors and their impact on service delivery. Findings reveal optimal ROI at moderate budget allocations (10-14%) and a strong correlation between implementation effectiveness and service quality (β=0.4058, p=0.001). Departments obtained between 19.8% and 25.1% increase in efficiency with system usability proved to have a strong positive correlation with perceived system use (r = 0.96). The study makes multiple theoretical and practical contributions by presenting proven implementation strategies and introducing the efficiency ratio to assess digitalization effectiveness in the public sector.

Suggested Citation

  • Amirova Aigerim & Iskendirova Saule & Daueshova Aliya & Zhanseitov Azamat & Abylasimov Murager, 2025. "The Impact of Digital HRM Implementation on Public Sector Performance: A Quantitative Analysis of Service Delivery Efficiency," Economics, Sciendo, vol. 13(3), pages 303-318.
    • Handle: RePEc:vrs:econom:v:13:y:2025:i:3:p:303-318:n:1015
    DOI: 10.2478/eoik-2025-0067
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    Keywords

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    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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