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IT reliability as a source of sustainability for organisations operating during the COVID-19 pandemic

Author

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  • Tworek Katarzyna

    (Wroclaw University of Science and Technology, Poland)

Abstract

The article aims to show that reliable IT support was crucial for the survival and sustainability of organisations during the COVID-19 pandemic. The article considers the negative effect of the crisis caused by the COVID-19 pandemic on the organisational sustainability of an organisation (i.e., organisational performance through employee job performance). It explores the role of IT reliability in mitigating such a negative effect. To verify the hypotheses, the empirical studies were performed during the COVID-19 crisis with 1160 organisations operating in Poland, Italy and the USA. The data were analysed using multiple linear regression models with mediators and moderators. The results confirmed that due to the ability to limit the severity of a crisis-induced negative effect on employee job performance (influencing organisational performance), IT reliability could be considered a mitigator for the negative effect of the COVID-19 crisis on the sustainability of organisations. The results indicate that IT reliability should be fostered among organisations operating during the COVID-19 pandemic to maintain sustainability.

Suggested Citation

  • Tworek Katarzyna, 2023. "IT reliability as a source of sustainability for organisations operating during the COVID-19 pandemic," Engineering Management in Production and Services, Sciendo, vol. 15(1), pages 29-40, March.
    • Handle: RePEc:vrs:ecoman:v:15:y:2023:i:1:p:29-40:n:6
    DOI: 10.2478/emj-2023-0003
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    References listed on IDEAS

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    1. Agnieszka Bieńkowska & Katarzyna Tworek & Anna Zabłocka-Kluczka, 2020. "Organizational Reliability Model Verification in the Crisis Escalation Phase Caused by the COVID-19 Pandemic," Sustainability, MDPI, vol. 12(10), pages 1-22, May.
    2. Maria Barreiro-Gen & Rodrigo Lozano & Afnan Zafar, 2020. "Changes in Sustainability Priorities in Organisations due to the COVID-19 Outbreak: Averting Environmental Rebound Effects on Society," Sustainability, MDPI, vol. 12(12), pages 1-13, June.
    3. Ashrafi, Amir & Zare Ravasan, Ahad & Trkman, Peter & Afshari, Samira, 2019. "The role of business analytics capabilities in bolstering firms’ agility and performance," International Journal of Information Management, Elsevier, vol. 47(C), pages 1-15.
    4. Sein, Maung Kyaw, 2020. "The serendipitous impact of COVID-19 pandemic: A rare opportunity for research and practice," International Journal of Information Management, Elsevier, vol. 55(C).
    5. Katarzyna Tworek, 2021. "IT Reliability for Ensuring Performance of IT Used in Organizations Operating under Covid-19 Epidemic Crisis," Central European Business Review, Prague University of Economics and Business, vol. 2021(1), pages 39-53.
    6. Mani, Venkatesh & Gunasekaran, Angappa & Papadopoulos, Thanos & Hazen, Benjamin & Dubey, Rameshwar, 2016. "Supply chain social sustainability for developing nations: Evidence from India," Resources, Conservation & Recycling, Elsevier, vol. 111(C), pages 42-52.
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