IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v12y2020i10p4318-d362680.html

Organizational Reliability Model Verification in the Crisis Escalation Phase Caused by the COVID-19 Pandemic

Author

Listed:
  • Agnieszka Bieńkowska

    (Department of Management Systems and Organizational Development, Wrocław University of Science and Technology, wyb. Wyspianskiego 27, 50-370 Wroclaw, Poland)

  • Katarzyna Tworek

    (Department of Management Systems and Organizational Development, Wrocław University of Science and Technology, wyb. Wyspianskiego 27, 50-370 Wroclaw, Poland)

  • Anna Zabłocka-Kluczka

    (Department of Management Systems and Organizational Development, Wrocław University of Science and Technology, wyb. Wyspianskiego 27, 50-370 Wroclaw, Poland)

Abstract

This article concerns the Organizational Reliability Model (ORM) verification in the crisis escalation phase caused by critical conditions of organization functioning induced by the COVID-19 pandemic. ORM is constituted by three reliabilities, human resources, information technology, and management, which are mediators through which Type-1 and Type-2 reliability capabilities influence organizational reliability. Organizational reliability is a prerequisite for sustainability of contemporary organizations. The model was developed and verified for a variety of operating conditions. However, crisis induced by a Black Swan type of event creates conditions so critical that it calls for verification of known paradigms and models, as an element of crisis-state theory building. This is why this paper’s aim was to verify the ORM and explain the mechanisms of shaping organizational reliability in such conditions in order to contribute to both theory (verifying the organizational reliability paradigm among organizations in crisis) and practice (proposing mechanisms, potentially helping them survive). The ORM is empirically verified based on the sample of 115 employees from Italy operating under critical conditions of the COVID-19 pandemic (research carried out in the week of 18–22 March 2020). In order to verify the hypothesis, the path analysis was executed using SPSS AMOS. The results confirmed that in the extreme critical conditions causing crisis escalation for the organizations, there is a need to redefine the existing paradigms, including ORM. The results show that the HR reliability role in the ORM has drastically changed and the mechanism of its influence on organizational reliability is significantly different in crisis influenced by critical conditions of organization functioning. They also confirmed that IT together with HR is dependent on management to change the way of working and until that, its reliability may be counterproductive for the reliability of organizational as a whole. Therefore, obtaining sustainability in the crisis escalation phase requires redefining the mechanisms for securing organizational reliability.

Suggested Citation

  • Agnieszka Bieńkowska & Katarzyna Tworek & Anna Zabłocka-Kluczka, 2020. "Organizational Reliability Model Verification in the Crisis Escalation Phase Caused by the COVID-19 Pandemic," Sustainability, MDPI, vol. 12(10), pages 1-22, May.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:10:p:4318-:d:362680
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/12/10/4318/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/12/10/4318/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Markovits, Yannis & Boer, Diana & van Dick, Rolf, 2014. "Economic crisis and the employee: The effects of economic crisis on employee job satisfaction, commitment, and self-regulation," European Management Journal, Elsevier, vol. 32(3), pages 413-422.
    2. Elwira Gross-Gołacka & Marta Kusterka-Jefmańska & Bartłomiej Jefmański, 2020. "Can Elements of Intellectual Capital Improve Business Sustainability?—The Perspective of Managers of SMEs in Poland," Sustainability, MDPI, vol. 12(4), pages 1-23, February.
    3. Elias Carayannis & Stavros Sindakis & Christian Walter, 2015. "Business Model Innovation as Lever of Organizational Sustainability," The Journal of Technology Transfer, Springer, vol. 40(1), pages 85-104, February.
    4. Levente Bakos & Dănuț Dumitru Dumitrașcu & Katalin Harangus, 2019. "Human Factor Preparedness for Decentralized Crisis Management and Communication in Cyber-Physical Systems," Sustainability, MDPI, vol. 11(23), pages 1-19, November.
    5. JiYeon Jeong, 2015. "Enhancing Organizational Survivability in a Crisis: Perceived Organizational Crisis Responsibility, Stance, and Strategy," Sustainability, MDPI, vol. 7(9), pages 1-14, August.
    6. Daniel W. Greening & Richard A. Johnson, 1996. "Do Managers and Strategies Matter? A Study In Crisis," Journal of Management Studies, Wiley Blackwell, vol. 33(1), pages 25-51, January.
    7. Tiziana Callari & Corinne Bieder & Barry Kirwan, 2019. "What is it like for a middle manager to take safety into account? Practices and challenges," Post-Print hal-01935746, HAL.
    8. Mohammadghorban Mehri Author_Email: & Muhammad Jawad Iqbal & Reza Keyhani Hekmat & Hafiz Muhammad Ishaq, 2011. "Impact Of Global Financial Crises On Job Security And Job Motivation Of Employees Of Banking Sector In Iran," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-265, Conference Master Resources.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Agnieszka Bieńkowska & Katarzyna Tworek, 2022. "Controlling and Its Influence on Organizations’ Functioning under Conditions Caused by the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(24), pages 1-15, December.
    2. Bojan Obrenovic & Danijela Godinic & Mato Njavro, 2024. "Sustaining company performance during the war-induced crisis using sourcing capability and substitute input," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 26(12), pages 30001-30026, December.
    3. Tworek Katarzyna, 2023. "IT reliability as a source of sustainability for organisations operating during the COVID-19 pandemic," Engineering Management in Production and Services, Sciendo, vol. 15(1), pages 29-40, March.
    4. Ruixin Su & Bojan Obrenovic & Jianguo Du & Danijela Godinic & Akmal Khudaykulov, 2022. "COVID-19 Pandemic Implications for Corporate Sustainability and Society: A Literature Review," IJERPH, MDPI, vol. 19(3), pages 1-23, January.
    5. Ana Maria Corrales-Estrada & Loyda Lily Gómez-Santos & Cesar Augusto Bernal-Torres & Jaime Eric Rodriguez-López, 2021. "Sustainability and Resilience Organizational Capabilities to Enhance Business Continuity Management: A Literature Review," Sustainability, MDPI, vol. 13(15), pages 1-25, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ho‐Uk Lee & Jong‐Hun Park, 2008. "The Influence of Top Management Team International Exposure on International Alliance Formation," Journal of Management Studies, Wiley Blackwell, vol. 45(5), pages 961-981, July.
    2. García Del Junco, Julio & Álvarez Martínez, Pedro & Reyna Zaballa, Rafael, 2007. "Características del emprendedor de éxito en la creación de PYMES españolas," Estudios de Economia Aplicada, Estudios de Economia Aplicada, vol. 25, pages 951-974, Diciembre.
    3. Francesco Campanella & Maria Rosaria Della Peruta & Stefano Bresciani & Luca Dezi, 2017. "Quadruple Helix and firms’ performance: an empirical verification in Europe," The Journal of Technology Transfer, Springer, vol. 42(2), pages 267-284, April.
    4. Yongan Zhang & Umair Khan & Seoyeon Lee & Madiha Salik, 2019. "The Influence of Management Innovation and Technological Innovation on Organization Performance. A Mediating Role of Sustainability," Sustainability, MDPI, vol. 11(2), pages 1-21, January.
    5. Li, Ganglei & Shao, Yunfei, 2023. "How do top management team characteristics affect digital orientation? Exploring the internal driving forces of firm digitalization," Technology in Society, Elsevier, vol. 74(C).
    6. Mangirdas Morkunas & Gintaras Cernius & Gintare Giriuniene, 2019. "Assessing Business Risks of Natural Gas Trading Companies: Evidence from GET Baltic," Energies, MDPI, vol. 12(14), pages 1-14, July.
    7. João Valsecchi Ribeiro de Souza & Adriana Marotti de Mello & Roberto Marx, 2019. "When Is an Innovative Urban Mobility Business Model Sustainable? A Literature Review and Analysis," Sustainability, MDPI, vol. 11(6), pages 1-18, March.
    8. Ling Pan & Zeshui Xu & Marinko Skare, 2023. "Sustainable business model innovation literature: a bibliometrics analysis," Review of Managerial Science, Springer, vol. 17(3), pages 757-785, April.
    9. María Elena Murrieta-Oquendo & Iván Manuel De la Vega, 2022. "State and Dynamics of the Innovative Performance of Medium and Large Firms in the Manufacturing Sector in Emerging Economies: The Cases of Peru and Ecuador," Sustainability, MDPI, vol. 15(1), pages 1-23, December.
    10. Adolfo Carballo-Penela & Emilio Ruzo-Sanmartín & Carlos M. P. Sousa, 2020. "Influence of Business Commitment to Sustainability, Perceived Value Fit, and Gender in Job Seekers’ Pursuit Intentions: A Cross-Country Moderated Mediation Analysis," Sustainability, MDPI, vol. 12(11), pages 1-18, May.
    11. Dimitrios VALSAMIDIS & Dimosthenis PAPPAS & Vasilios FERELIS & Michael NIKOLAIDIS, 2018. "Best Strategies For The Ideal Business Model," Scientific Bulletin - Economic Sciences, University of Pitesti, vol. 17(1), pages 24-38.
    12. Ooghe, H. & De Prijcker, S., 2006. "Failure processes and causes of company bankruptcy: a typology," Vlerick Leuven Gent Management School Working Paper Series 2006-21, Vlerick Leuven Gent Management School.
    13. Xiang Cai & Meiying Xie & Haijing Zhang & Zhenli Xu & Faxin Cheng, 2019. "Business Models of Distributed Solar Photovoltaic Power of China: The Business Model Canvas Perspective," Sustainability, MDPI, vol. 11(16), pages 1-27, August.
    14. Mercedes Rubio-Andrés & Carmen Abril, 2024. "Sustainability oriented innovation and organizational values: a cluster analysis," The Journal of Technology Transfer, Springer, vol. 49(1), pages 1-18, February.
    15. Arash Rezazadeh & Ana Carvalho, 2018. "A value-based approach to business model innovation: Defining the elements of the concept," NIPE Working Papers 12/2018, NIPE - Universidade do Minho.
    16. S. Sharmeen Mehak & H. Moideen Batcha, 2026. "Analyzing the influence of green human resource practices on organizational sustainability: the role of green attitudes and performance of employees’," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 28(2), pages 4453-4486, February.
    17. Tudor Andrei RADULESCU & Carmen NISTOR, 2014. "What Causes Insolvency? A Study Regarding Big And Medium Romanian Enterprises Going Bankrupt In 2013," CES Working Papers, Centre for European Studies, Alexandru Ioan Cuza University, vol. 6(4), pages 114-121, December.
    18. Marina Estrada-Cruz & Noelia Rodriguez-Hernández & Antonio J. Verdú-Jover & Jose Maria Gómez-Gras, 2022. "The effect of competitive intensity on the relationship between strategic entrepreneurship and organizational results," International Entrepreneurship and Management Journal, Springer, vol. 18(1), pages 1-24, March.
    19. Belussi, Fiorenza & Orsi, Luigi & Savarese, Maria, 2019. "Mapping Business Model Research: A Document Bibliometric Analysis," Scandinavian Journal of Management, Elsevier, vol. 35(3).
    20. Xin Huang & Koichi Nakagawa & Jie Li, 2017. "Effects of Top Management Team Characteristics on Corporate Charitable Activities: Evidence from the Board for Small and Medium-sized Enterprises in China," Discussion Papers in Economics and Business 17-30, Osaka University, Graduate School of Economics.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:12:y:2020:i:10:p:4318-:d:362680. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.