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An Investigation of the Determinants of Knowledge Management Systems Success in Omani Organizations

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  • Kamla Ali Al-Busaidi
  • Lorne Olfman

Abstract

The need to understand the determinants of a successful knowledge management system (KMS) deployment cannot be underestimated in Arabian organizations specifically those in the Gulf Cooperation Council (GCC) countries. Reports from the World Bank emphasize the power of knowledge and the need for these nations and their organizations to empower themselves through knowledge management. Yet, very little empirical research has been conducted to understand this phenomenon. This study investigates the effects of knowledge-culture, organizational infrastructure, technical infrastructure, management support, vision clarity, reward policy and economic return on KMS success in Omani organizations. Data was collected through questionnaires and interviews with IT managers. Results show that all investigated factors contribute to KMS success except for reward policy. Interviews reveal that other factors such as training and matching users' needs are also critical. Results suggest that KMS success factors in Oman are relatively like those in western countries, and other developing countries. However, because they operate in developing countries, IT managers in Oman consider that reward-policy is not a feasible policy to promote KMS use.

Suggested Citation

  • Kamla Ali Al-Busaidi & Lorne Olfman, 2005. "An Investigation of the Determinants of Knowledge Management Systems Success in Omani Organizations," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 8(3), pages 6-27, July.
    • Handle: RePEc:taf:ugitxx:v:8:y:2005:i:3:p:6-27
    DOI: 10.1080/1097198X.2005.10856400
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    Cited by:

    1. Laila Naif Marouf & Naresh Kumar Agarwal, 2016. "Are Faculty Members Ready? Individual Factors Affecting Knowledge Management Readiness in Universities," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(03), pages 1-28, September.
    2. G. P. Girish & Dennis Joseph & Souvik Roy & G. Amar Raju, 2015. "Factors Influencing Adoption of Knowledge Management Systems in India from a Micro, Small and Medium Enterprise’s Perspective," International Review of Management and Marketing, Econjournals, vol. 5(3), pages 135-140.
    3. Hani Al-Dmour & Shahad Al-Madani & Iman Alansari & Ali Tarhini & Rand Hani Al-Dmour, 2016. "Factors Affecting the Effectiveness of Cause-Related Marketing Campaign: Moderating Effect of Sponsor-Cause Congruence," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 8(5), pages 114-127, October.
    4. Bader Yousef Obeidat & Lama Hashem & Iman Alansari & Ali Tarhini & Zahran Al-Salti, 2016. "The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical Perspective," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 7(4), pages 18-29, November.

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