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The social preferences of local citizens and spontaneous volunteerism during disaster relief operations

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  • Saileshsingh Gunessee
  • Nachiappan Subramanian
  • Samuel Roscoe
  • Jothibasu Ramanathan

Abstract

Existing studies on disaster relief operations pay limited attention to acts of spontaneous volunteerism by local citizens in the aftermath of disasters. The purpose of this paper is to explore how social preferences motivate citizens to help during post-disaster situations; above and beyond their own self-regarding interests. The paper begins by synthesising the literature on social preferences from the field of behavioural economics and social psychology with the discourse surrounding behavioural operations management and humanitarian operations management. By doing so, we identify the motivators, enablers and barriers of local citizen response during disaster relief operations. These factors inform a theoretical framework of the social preferences motivating spontaneous volunteerism in post-disaster situations. We evidence facets of the framework using archival and unstructured data retrieved from Twitter feeds generated by local citizens during the floods that hit Chennai, India in 2015. Our model highlights the importance of individual-level action during disaster relief operations and the enabling role of social media as a coordination mechanism for such efforts.

Suggested Citation

  • Saileshsingh Gunessee & Nachiappan Subramanian & Samuel Roscoe & Jothibasu Ramanathan, 2018. "The social preferences of local citizens and spontaneous volunteerism during disaster relief operations," International Journal of Production Research, Taylor & Francis Journals, vol. 56(21), pages 6793-6808, November.
    • Handle: RePEc:taf:tprsxx:v:56:y:2018:i:21:p:6793-6808
    DOI: 10.1080/00207543.2017.1414330
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    Cited by:

    1. Nurhanie Mahjom & Azila Abd Razak & Fidlizan Muhammad & Mohd Yahya Mohd Hussin & Siti Salma Syahierah binti Mansor, 2019. "Economic Development Resiliency: Mobilized Disaster¡¯s Readiness Among Higher Learning Students in Malaysia," Research in World Economy, Research in World Economy, Sciedu Press, vol. 10(5), pages 81-88, December.
    2. Mark Crosweller & Petra Tschakert, 2020. "Climate change and disasters: The ethics of leadership," Wiley Interdisciplinary Reviews: Climate Change, John Wiley & Sons, vol. 11(2), March.
    3. Dwivedi, Yogesh K & Shareef, Mahmud A & Akram, Muhammad S & Bhatti, Zeeshan A & Rana, Nripendra P, 2022. "Examining the effects of enterprise social media on operational and social performance during environmental disruption," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    4. Antoci, Angelo & Fiori Maccioni, Alessandro & Russu, Paolo & Sacco, Pier Luigi, 2022. "Curing is caring? Liability reforms, defensive medicine and malpractice litigation in a post-pandemic world," Socio-Economic Planning Sciences, Elsevier, vol. 80(C).
    5. Iana Shaheen & Arash Azadegan & Samuel Roscoe, 2021. "Who Takes Risks? A Framework on Organizational Risk‐Taking During Sudden‐Onset Disasters," Production and Operations Management, Production and Operations Management Society, vol. 30(11), pages 4023-4043, November.

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