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Exploring soft TQM dimensions and their impact on firm performance: some exploratory empirical results

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  • Rameshwar Dubey
  • Angappa Gunasekaran

Abstract

The aim of the paper is to study soft total quality management practices and their impacts on firm performance. In the research, the systematic literature review was used. After identifying a research gap, a theoretical framework was developed and research hypotheses were formulated. We have further checked the validity and reliability of measurement items using confirmatory factor analysis. The research framework was tested using multiple linear regressions under the effect of controllable variables (i.e. size of employees, supply uncertainty and demand uncertainty) of firm performance. The research hypotheses are well supported, which is consistent with previous extant literature.

Suggested Citation

  • Rameshwar Dubey & Angappa Gunasekaran, 2015. "Exploring soft TQM dimensions and their impact on firm performance: some exploratory empirical results," International Journal of Production Research, Taylor & Francis Journals, vol. 53(2), pages 371-382, January.
    • Handle: RePEc:taf:tprsxx:v:53:y:2015:i:2:p:371-382
    DOI: 10.1080/00207543.2014.933909
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    Cited by:

    1. Mishra, Deepa & Sharma, R.R.K. & Kumar, Sameer & Dubey, Rameshwar, 2016. "Bridging and buffering: Strategies for mitigating supply risk and improving supply chain performance," International Journal of Production Economics, Elsevier, vol. 180(C), pages 183-197.
    2. Paula Camargo Fiorini & Charbel Jose Chiappetta Jabbour & Ana Beatriz Lopes de Sousa Jabbour & Gary Ramsden, 2022. "The human side of humanitarian supply chains: a research agenda and systematization framework," Annals of Operations Research, Springer, vol. 319(1), pages 911-936, December.
    3. Cho, Young Sik & Jung, Joo Y. & Linderman, Kevin, 2017. "The QM evolution: Behavioral quality management as a firm’s strategic resource," International Journal of Production Economics, Elsevier, vol. 191(C), pages 233-249.
    4. Rana Basu & Prabha Bhola, 2015. "Exploring Quality Management Practices and Its Pattern Analysis in Indian Service SMEs," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 23(02), pages 199-235, June.
    5. Palash Saha & Subrata Talapatra & H. M. Belal & Victoria Jackson, 2022. "Unleashing the Potential of the TQM and Industry 4.0 to Achieve Sustainability Performance in the Context of a Developing Country," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 23(4), pages 495-513, December.
    6. Dubey, Rameshwar & Gunasekaran, Angappa & Childe, Stephen J. & Papadopoulos, Thanos & Wamba, Samuel Fosso & Song, Malin, 2016. "Towards a theory of sustainable consumption and production: Constructs and measurement," Resources, Conservation & Recycling, Elsevier, vol. 106(C), pages 78-89.
    7. Carla Andrade Arteaga & Raúl Rodríguez-Rodríguez & Juan-José Alfaro-Saiz & María-José Verdecho, 2020. "An ANP-Balanced Scorecard Methodology to Quantify the Impact of TQM Elements on Organisational Strategic Sustainable Development: Application to an Oil Firm," Sustainability, MDPI, vol. 12(15), pages 1-19, August.
    8. Cho, Young Sik & Linderman, Kevin, 2019. "Metacognition-based process improvement practices," International Journal of Production Economics, Elsevier, vol. 211(C), pages 132-144.
    9. McAdam, Rodney & Miller, Kristel & McSorley, Carmel, 2019. "Towards a contingency theory perspective of quality management in enabling strategic alignment," International Journal of Production Economics, Elsevier, vol. 207(C), pages 195-209.
    10. Rameshwar Dubey & Angappa Gunasekaran & Stephen J. Childe & Thanos Papadopoulos & Zongwei Luo & David Roubaud, 2020. "Upstream supply chain visibility and complexity effect on focal company’s sustainable performance: Indian manufacturers’ perspective," Annals of Operations Research, Springer, vol. 290(1), pages 343-367, July.
    11. Akram Hasan Aljaffan, 2017. "A Review of the Tripartite Model Linking Associations between TQM, Organizational Learning, and Performance," International Business Research, Canadian Center of Science and Education, vol. 10(8), pages 11-30, August.
    12. Debmallya Chatterjee & Amol S. Dhaigude, 2020. "An Integrated Fuzzy Cognitive Map Approach in Modelling Factors of Management Quality in Banking Performance," Global Business Review, International Management Institute, vol. 21(3), pages 763-779, June.
    13. Wang, Zhining & Cai, Shaohan Alan & Ren, Shuang & Singh, Sanjay Kumar, 2023. "Green operational performance in a high-tech industry: Role of green HRM and green knowledge," Journal of Business Research, Elsevier, vol. 160(C).

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