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Personality traits and performance in online labour markets

Author

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  • Evangelos Mourelatos
  • Nicholas Giannakopoulos
  • Manolis Tzagarakis

Abstract

We investigate the impact of non-cognitive skills on the quality of task-specific outcomes by conducting a quasi-experiment on a well-known online crowdsourcing platform. We show that worker’s performance varies with personality traits, gender, human capital, crowdsourcing experience and work effort. Regarding the effects of non-cognitive skills, we find that worker’s performance in online microtasks is positively related to extraversion and agreeableness. The positive impact of extroverts is also revealed when performance is adjusted for task completion time. These findings provide implications regarding the integration of selection mechanisms in online labour matching platforms aiming in uncovering micro-workers’ soft skills to improve performance and consequently the allocation of resources in online microtasks.

Suggested Citation

  • Evangelos Mourelatos & Nicholas Giannakopoulos & Manolis Tzagarakis, 2022. "Personality traits and performance in online labour markets," Behaviour and Information Technology, Taylor & Francis Journals, vol. 41(3), pages 468-484, February.
    • Handle: RePEc:taf:tbitxx:v:41:y:2022:i:3:p:468-484
    DOI: 10.1080/0144929X.2020.1815840
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    Cited by:

    1. Mourelatos, Evangelos & Zervas, Panagiotis & Lagios, Dimitris & Tzimas, Giannis, 2024. "Can AI Bridge the Gender Gap in Competitiveness?," GLO Discussion Paper Series 1404, Global Labor Organization (GLO).
    2. Mourelatos, Evangelos, 2023. "Does Mood affect Sexual and Gender Discrimination in Hiring Choices? Evidence from Online Experiments," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 106(C).
    3. Jiaming Liu & Hongyang Wang, 2025. "Impact of personal information and reputation system on gig workers’ employment status: an interpretable machine learning-based approach," Journal of Computational Social Science, Springer, vol. 8(3), pages 1-40, August.
    4. Mourelatos, Evangelos, 2021. "Personality and Ethics on Online Labor Markets: How mood influences ethical perceptions," EconStor Preprints 244735, ZBW - Leibniz Information Centre for Economics.
    5. Mourelatos, Evaggelos & Giannakopoulos, Nicholas & Tzagarakis, Manolis, 2020. "Productivity outcomes in online labor markets and within-task complexity and difficultly," GLO Discussion Paper Series 739, Global Labor Organization (GLO).
    6. Ghenadie CIOBANU & Mihaela Diana OANCEA-NEGESCU & Otilia GANEA & Romeo Cătălin CREȚU & Maria Loredana POPESCU, 2022. "Cross-Border Labor Market From The Perspective Of The Eu Neighborhood Policy: Case Study Romania Serbia," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 18(1), pages 203-211, October.

    More about this item

    JEL classification:

    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • J40 - Labor and Demographic Economics - - Particular Labor Markets - - - General
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity

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