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The effect of ethical leadership on service sabotage

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  • Murat Yeşiltaş
  • Muharrem Tuna

Abstract

This study aims at examining the impact of ethical leadership activities on service sabotage, and the mediating role of service climate and corporate ethical values (CEV) on this impact. The study was completed via 384 acceptable questionnaires in total. The research findings show that ethical leadership affects the service climate and the CEV in a positive way whereas it has a negative effect on the service sabotage. In addition, it is observed that the CEV have a positive effect on the service climate. In the light of the research findings, managers’ ethical personal and managerial characteristics affect the service climate in a positive way and play a significant role for the ethical values to become more common within the organization. Furthermore, the ethical leadership is effective for decreasing the service sabotage which is referred as the undesirable and harming behaviors within the organization.

Suggested Citation

  • Murat Yeşiltaş & Muharrem Tuna, 2018. "The effect of ethical leadership on service sabotage," The Service Industries Journal, Taylor & Francis Journals, vol. 38(15-16), pages 1133-1159, December.
    • Handle: RePEc:taf:servic:v:38:y:2018:i:15-16:p:1133-1159
    DOI: 10.1080/02642069.2018.1433164
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    Cited by:

    1. Waseem Bahadur & Ahsan Ali, 2023. "Linking leader humility with service performance: the role of service climate and customer mistreatment," Asian Business & Management, Palgrave Macmillan, vol. 22(2), pages 621-642, April.
    2. Tuan, Luu Trong & Ngan, Vu Thanh, 2021. "Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons: Dual mediation paths and moderating role of service role identity," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
    3. Hugo Palácios & Helena de Almeida & Maria José Sousa, 2021. "A Bibliometric Analysis of Service Climate as a Sustainable Competitive Advantage in Hospitality," Sustainability, MDPI, vol. 13(21), pages 1-27, November.
    4. Nazanin Naderiadib Alpler & Huseyin Arasli & Winifred Lema Doh, 2021. "The Moderating Role of Employability in the Hospitality Industry: Undesired Job Outcomes," SAGE Open, , vol. 11(1), pages 21582440219, February.
    5. Shadi Mohammad Altahat & Tarik Atan, 2018. "Role of Healthy Work Environments in Sustainability of Goal Achievement; Ethical Leadership, Intention to Sabotage, and Psychological Capital in Jordanian Universities," Sustainability, MDPI, vol. 10(10), pages 1-15, October.

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