IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v36y2016i11-12p532-555.html
   My bibliography  Save this article

Inclusive by design: transformative services and sport-event accessibility

Author

Listed:
  • Tracey J. Dickson
  • Simon Darcy
  • Raechel Johns
  • Caitlin Pentifallo

Abstract

This paper examines the service dimensions required to be inclusive of people with access needs within a major-sport event context. The United Nations Convention on the Rights of Persons with Disabilities seeks to counter disability discrimination and enable citizenship rights of people with disabilities, including access to goods and services, across all dimensions of social participation including major-sport events (e.g. Olympic and Paralympic Games, world cups in football, cricket and rugby union). Providing for people with disability and access needs is also an emerging tourism focus with initiatives addressing accessible tourism included in the World Tourism Organizations mission and recent strategic destination plans. To enhance the understanding of service delivery for an accessible tourism market in a major-sport event context, a case study of the Vancouver Fan Zone for the FIFA Womens World Cup Canada, 2015 TM is analyzed through the lens of transformative services. From this analysis future research directions are identified to benefit those with access needs who wish to participate in major-sport events.

Suggested Citation

  • Tracey J. Dickson & Simon Darcy & Raechel Johns & Caitlin Pentifallo, 2016. "Inclusive by design: transformative services and sport-event accessibility," The Service Industries Journal, Taylor & Francis Journals, vol. 36(11-12), pages 532-555, September.
    • Handle: RePEc:taf:servic:v:36:y:2016:i:11-12:p:532-555
    DOI: 10.1080/02642069.2016.1255728
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642069.2016.1255728
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642069.2016.1255728?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Shinsuke Tamai & Shusei Kuroda & Takayuki Yabe & Tsunehiko Wada, 2021. "Effectiveness of an Assistive Instrument for Physical Therapists with Visual Impairment to Conduct the Muscle Tightness Test," Disabilities, MDPI, vol. 1(4), pages 1-10, December.
    2. Tracey J. Dickson & Simon Darcy & Chelsey Walker, 2020. "A Case of Leveraging a Mega-Sport Event for a Sport Participation and Sport Tourism Legacy: A Prospective Longitudinal Case Study of Whistler Adaptive Sports," Sustainability, MDPI, vol. 13(1), pages 1-19, December.
    3. Itsuro Kaneyama & Kunio Shirahada, 2022. "Eudemonic Servicescapes: Value Co-Creation in Karate Dojos," Sustainability, MDPI, vol. 14(23), pages 1-19, November.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:36:y:2016:i:11-12:p:532-555. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.