IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v23y2003i2p183-194.html
   My bibliography  Save this article

The spanish restaurant sector: evaluating the perceptions of quality

Author

Listed:
  • Domingo Ribeiro Soriano

Abstract

The restaurant sector is one of the fastest growing sectors within the Spanish economy and looks likely to continue its development into the future. The implementation of total quality (TQ) systems in the tourist industry is still a recent phenomenon in Spain. Hence the importance of the client's satisfaction, resulting in the acquisition of an optimum quality level: i.e. cooking is culture and it has to be culturally adapted and promoted. The survey on the customers of Spanish restaurants reported in this article has gathered the perception of quality according to a likert scale from one to five. The objective of the survey was to determine the degree of satisfaction as well as the quality of the establishment, by using a cluster analysis of the data. Amongst the findings of the survey was the importance of the motivation of pleasure that makes people go to restaurants and it is therefore necessary to create a favourable atmosphere of quality the customers will want to come back to. This provides the sector's greatest challenge.

Suggested Citation

  • Domingo Ribeiro Soriano, 2003. "The spanish restaurant sector: evaluating the perceptions of quality," The Service Industries Journal, Taylor & Francis Journals, vol. 23(2), pages 183-194, March.
    • Handle: RePEc:taf:servic:v:23:y:2003:i:2:p:183-194
    DOI: 10.1080/02642060412331300952
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642060412331300952
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642060412331300952?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Elisabeth Bustos-Contell & Salvador Climent-Serrano & Gregorio Labatut-Serer, 2017. "Offshoring in the European Union: a Study of the Evolution of the Tax Burden," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 11(2), June.
    2. Garg Anshul & Kumar Jeetesh, 2017. "Exploring customer satisfaction with university cafeteria food services. An empirical study of Temptation Restaurant at Taylor’s University, Malaysia," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 8(2), pages 96-106, December.
    3. Naderi, Iman & Paswan, Audhesh K. & Guzman, Francisco, 2018. "Beyond the shadow of a doubt: The effect of consumer knowledge on restaurant evaluation," Journal of Retailing and Consumer Services, Elsevier, vol. 45(C), pages 221-229.
    4. Boccali, Filippo & Mariani, Marcello M. & Visani, Franco & Mora-Cruz, Alexandra, 2022. "Innovative value-based price assessment in data-rich environments: Leveraging online review analytics through Data Envelopment Analysis to empower managers and entrepreneurs," Technological Forecasting and Social Change, Elsevier, vol. 182(C).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:23:y:2003:i:2:p:183-194. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.