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How does digital monitoring influence volunteer behaviour? The mediating role of emotional labour

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  • Qing Miao
  • Lin Han Yu

Abstract

The rapid development of digital platforms has made it possible to monitor volunteer performance with technology. Following socio-technical systems theory and conservation of resource theory, this study showed that deterrence-oriented digital monitoring caused surface acting, which in turn promoted volunteer turnover, and that performance pressure strengthened these relationships. Development-oriented digital monitoring can promote volunteer work engagement and reduce turnover intentions through deep acting. However, volunteer performance pressure does not moderate these relationships. The study emphasizes the double-edged sword effect of digital monitoring in theory and highlights the importance of preventing the negative effects associated with deterrence-oriented digital monitoring in practice.

Suggested Citation

  • Qing Miao & Lin Han Yu, 2025. "How does digital monitoring influence volunteer behaviour? The mediating role of emotional labour," Public Management Review, Taylor & Francis Journals, vol. 27(6), pages 1513-1532, June.
    • Handle: RePEc:taf:rpxmxx:v:27:y:2025:i:6:p:1513-1532
    DOI: 10.1080/14719037.2023.2296634
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