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The digital government imperative: a context-aware perspective

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  • Walter Castelnovo
  • Maddalena Sorrentino

Abstract

The paper applies a ‘context-aware’ research approach to explore Italy’s digital government trajectory, using the information and communication technology -enabled programme that introduced the One-Stop Business Shop to exemplify its analytical potential. The interpretive lens captures the political, institutional and external forces at play to illustrate how the outcomes of public-sector reforms are shaped not by legislative strong-arming and ubiquitous technological enablement but by the environmental dynamics. To demonstrate the central role of contextual factors in achieving the desired change, the study conducts a qualitative exploratory analysis that opens doors left mostly closed by the deterministic view of the mainstream literature on digital reform.

Suggested Citation

  • Walter Castelnovo & Maddalena Sorrentino, 2018. "The digital government imperative: a context-aware perspective," Public Management Review, Taylor & Francis Journals, vol. 20(5), pages 709-725, May.
    • Handle: RePEc:taf:rpxmxx:v:20:y:2018:i:5:p:709-725
    DOI: 10.1080/14719037.2017.1305693
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    Cited by:

    1. Nicola Matteucci & Raffaella Santolini & Silvio Di Fabio, 2023. "ICT diffusion in public administrations and business dynamics: Evidence from Italian municipalities," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 94(4), pages 1233-1271, December.
    2. Mauro Romanelli, 2021. "Driving public organisations using information technology. An entrepreneurial challenge," Nowoczesne Systemy Zarządzania. Modern Management Systems, Military University of Technology, Faculty of Security, Logistics and Management, Institute of Organization and Management, issue 1, pages 71-85.
    3. Simmonds, Hamish & Gazley, Aaron & Kaartemo, Valtteri & Renton, Michelle & Hooper, Val, 2021. "Mechanisms of service ecosystem emergence: Exploring the case of public sector digital transformation," Journal of Business Research, Elsevier, vol. 137(C), pages 100-115.
    4. Reggi, Luigi & Gil-Garcia, J. Ramon, 2021. "Addressing territorial digital divides through ICT strategies: Are investment decisions consistent with local needs?," MPRA Paper 105003, University Library of Munich, Germany.

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