IDEAS home Printed from https://ideas.repec.org/a/taf/rpxmxx/v20y2018i10p1513-1532.html
   My bibliography  Save this article

Does e-government performance actually boost citizen use? Evidence from European countries

Author

Listed:
  • Liang Ma
  • Yueping Zheng

Abstract

For many years, it was believed that higher-performing e-government features would boost citizen use of e-services. However, this straightforward proposition had never been tested. Using a survey of over 28,000 citizens across 32 European countries, we examined the effect of e-government performance on citizen use. Theoretically, a better-designed and maintained government website should be used more, but it was reject by multilevel model estimates. We found that performance was negatively related to citizen use of e-information and e-services, while e-participation use was insignificant. The implications of our findings on future efforts to increase the uptake of e-government are also discussed.

Suggested Citation

  • Liang Ma & Yueping Zheng, 2018. "Does e-government performance actually boost citizen use? Evidence from European countries," Public Management Review, Taylor & Francis Journals, vol. 20(10), pages 1513-1532, October.
    • Handle: RePEc:taf:rpxmxx:v:20:y:2018:i:10:p:1513-1532
    DOI: 10.1080/14719037.2017.1412117
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14719037.2017.1412117
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/14719037.2017.1412117?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ciesielska, Magdalena & Rizun, Nina & Chabik, Jakub, 2022. "Assessment of E-government inclusion policies toward seniors: A framework and case study," Telecommunications Policy, Elsevier, vol. 46(7).
    2. Siti Amerieska & Novi Nugrahani & Mika Marsely & Santi Rahayu, 2021. "The Impact of Digital and Green Innovation Strategy on Citizen Trust Towards Sustainable Financial Performance of Local Government," International Journal of Finance & Banking Studies, Center for the Strategic Studies in Business and Finance, vol. 10(4), pages 176-186, October.
    3. Liliana Hawrysz, 2021. "Dynamic Capabilities Affecting the Functioning of E-Administration in Polish Public Admistration Entities," European Research Studies Journal, European Research Studies Journal, vol. 0(2B), pages 3-22.
    4. Liliana Hawrysz, 2020. "Strategic Orientation and Effects of E-Administration: Findings from the Miles and Snow Framework," Administrative Sciences, MDPI, vol. 10(2), pages 1-19, June.
    5. Stanisław Cichocki & Aleksandra Nagańska, 2021. "Przeciwdziałanie korupcji za pomocą nowoczesnych technologii – analiza skuteczności rozwiązań e-government," Gospodarka Narodowa. The Polish Journal of Economics, Warsaw School of Economics, issue 3, pages 97-124.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:rpxmxx:v:20:y:2018:i:10:p:1513-1532. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/rpxm .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.