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Does ownership matter for service delivery value? an examination of citizens’ service satisfaction

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  • Ian R. Hodgkinson
  • Paul Hughes
  • Mat Hughes
  • Russ Glennon

Abstract

Governments across the world outsource service delivery to external agents, but does ownership matter for service delivery value? Though theory points to clear ownership differences on effectiveness, there remains limited empirical evidence of the impact of ownership on citizens’ satisfaction. Focusing on local authorities in England, we draw on secondary data (2007 and 2009) to examine if ownership type matters. The findings indicate that ownership – public, non-profit, private – confers no direct benefits for citizens’ satisfaction suggesting that the outsourcing decision should not rely on unfounded assumptions about performance differentials between ownership types. The implications for public management are explored.

Suggested Citation

  • Ian R. Hodgkinson & Paul Hughes & Mat Hughes & Russ Glennon, 2017. "Does ownership matter for service delivery value? an examination of citizens’ service satisfaction," Public Management Review, Taylor & Francis Journals, vol. 19(8), pages 1206-1220, September.
    • Handle: RePEc:taf:rpxmxx:v:19:y:2017:i:8:p:1206-1220
    DOI: 10.1080/14719037.2016.1272711
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    Cited by:

    1. Kumar, Harish & Manoli, Argyro Elisavet & Hodgkinson, Ian R. & Downward, Paul, 2018. "Sport participation: From policy, through facilities, to users’ health, well-being, and social capital," Sport Management Review, Elsevier, vol. 21(5), pages 549-562.
    2. Rhys Andrews, 2022. "Organizational Publicness and Mortality: Explaining the Dissolution of Local Authority Companies," Public Management Review, Taylor & Francis Journals, vol. 24(3), pages 350-371, March.

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