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New development: The paradox of outcomes—the more we measure, the less we understand

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  • Toby Lowe

Abstract

The use of ‘outcomes’ as a concept to measure the effectiveness of social policy interventions is inherently flawed and creates unwelcome paradoxes. This article explains why, instead of improving the lives of those who receive support, a focus on outcome information distorts both the priorities and practice of organizations who deliver such support, resulting in poorer results for those most in need. It provides an important first stage towards the evolution of new ways of conceptualizing ways to create improvements in social policy delivery.

Suggested Citation

  • Toby Lowe, 2013. "New development: The paradox of outcomes—the more we measure, the less we understand," Public Money & Management, Taylor & Francis Journals, vol. 33(3), pages 213-216, May.
  • Handle: RePEc:taf:pubmmg:v:33:y:2013:i:3:p:213-216
    DOI: 10.1080/09540962.2013.785707
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    Cited by:

    1. Devine, Anthony & Jabbar, Abdul & Kimmitt, Jonathan & Apostolidis, Chrysostomos, 2021. "Conceptualising a social business blockchain: The coexistence of social and economic logics," Technological Forecasting and Social Change, Elsevier, vol. 172(C).
    2. Thomä, Jakob & Murray, Clare & Jerosch-Herold, Vincent & Magdanz, Janina, 2019. "Do you manage what you measure? Investor views on the question of climate actions with empirical results from the Swiss pension fund and insurance sector," LSE Research Online Documents on Economics 115100, London School of Economics and Political Science, LSE Library.
    3. Keevers, Lynne & Rambaldini-Gooding, Delia, 2020. "Practices effective for assisting young people avoid or exit homelessness: Young service recipient's perspectives," Children and Youth Services Review, Elsevier, vol. 119(C).
    4. Chen, Suwen & Harrison, Richard, 2020. "Beyond profit vs. purpose: Transactional-relational practices in impact investing," Journal of Business Venturing Insights, Elsevier, vol. 14(C).
    5. Miguel Lopes & Fernando Alves, 2021. "Digital Tools to Foster Inclusiveness: Porto’s System of Accessible Itineraries," Sustainability, MDPI, vol. 13(11), pages 1-16, May.
    6. Charmaine Williamson & Peet Venter, 2018. "Paradox as a generative practice," Eastern European Business and Economics Journal, Eastern European Business and Economics Studies Centre, vol. 4(2), pages 162-188.
    7. Muñoz, Pablo & Kimmitt, Jonathan, 2019. "A diagnostic framework for social impact bonds in emerging economies," Journal of Business Venturing Insights, Elsevier, vol. 12(C).

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