My life as a service-worker
This paper presents Val’s idiographic account of her life as a service-worker. Val’s oral history is important as it reminds service business academics not to dehumanise service-workers as part of their reified interpretations of human activities. Rarely is a service-worker’s personal interpretation of their world heard directly within management academia. Val’s personal account goes someway towards addressing this issue. She juggles the competing pressures of multiple life-worlds and demonstrates how their nature, boundary and importance are fluid depending upon her current construction of the situation. Her story as a service-worker provides insight into the complexity and sophistication of her interpretations and reminds us of the risks of reification and simplification. Copyright Springer-Verlag 2008
If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
Volume (Year): 2 (2008)
Issue (Month): 2 (June)
|Contact details of provider:|| Web page: http://www.springer.com|
Web page: http://www.panpacificbusiness.org/
|Order Information:||Web: http://www.springer.com/business/journal/11628|
When requesting a correction, please mention this item's handle: RePEc:spr:svcbiz:v:2:y:2008:i:2:p:147-152. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Sonal Shukla)or (Rebekah McClure)
If references are entirely missing, you can add them using this form.