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Cognitive aspects of Lean Six Sigma

Author

Listed:
  • Neeraj Yadav

    (Indian Institute of Technology Delhi)

  • Ravi Shankar

    (Indian Institute of Technology Delhi)

  • Surya Prakash Singh

    (Indian Institute of Technology Delhi)

Abstract

Despite extensive research on Lean Six Sigma (LSS), several aspects about this topic are unexplored. As a result, Lean Six Sigma community face challenges during implementation. This paper aims to address some unexplored aspects of Lean Six Sigma using 5W and 1H approach. This approach answers all cognitive aspects of Lean Six Sigma i.e. Why, What, Where, Who, Which, and How. By conducting an empirical study using questionnaire method, 105 responses are collected from diversified population of organizations and individuals to explore 16 research questions and test 10 hypotheses related with different aspects of Lean Six Sigma. Manufacturing and service firms from different business verticals such as Automotive, Electrical and Electronics, Healthcare, Information Technology (IT), and other sectors participated in study. The hypotheses are framed about influence of Lean Six Sigma on different key performance indicators (KPI) under multiple determinants. Most affected KPI include Quality Performance, Material Handling, and Non-Value adding processes. Most influencing determinants are Lean Six Sigma sustenance period, Where (in the value chain) LSS is implemented, and Investment incurred for Lean Six Sigma. Research implications for managers, academicians, and society are prescribed.

Suggested Citation

  • Neeraj Yadav & Ravi Shankar & Surya Prakash Singh, 2022. "Cognitive aspects of Lean Six Sigma," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(2), pages 607-666, April.
    • Handle: RePEc:spr:qualqt:v:56:y:2022:i:2:d:10.1007_s11135-021-01141-7
    DOI: 10.1007/s11135-021-01141-7
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    References listed on IDEAS

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    1. Emel Gelmez & Eren Özceylan & Süleyman Mete & Alptekin Durmuşoğlu, 2020. "An Empirical Research on Lean Production Awareness: The Sample of Gaziantep," International Journal of Global Business and Competitiveness, Springer, vol. 15(1), pages 10-22, June.
    2. Abel Ribeiro de Jesus & Jiju Antony & Herman Augusto Lepikson & Carlos Arthur M. Teixeira Cavalcante, 2015. "Key observations from a survey about Six Sigma implementation in Brazil," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 64(1), pages 94-111, January.
    3. Andrea Chiarini, 2013. "Differences between Six Sigma applications in manufacturing and the service industry," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 12(3), pages 345-360.
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