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Using integrated quality assessment for hotel service quality

Author

Listed:
  • Ching-Chow Yang
  • Yung-Tsan Jou
  • Lai-Yu Cheng

Abstract

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Suggested Citation

  • Ching-Chow Yang & Yung-Tsan Jou & Lai-Yu Cheng, 2011. "Using integrated quality assessment for hotel service quality," Quality & Quantity: International Journal of Methodology, Springer, vol. 45(2), pages 349-364, February.
    • Handle: RePEc:spr:qualqt:v:45:y:2011:i:2:p:349-364
    DOI: 10.1007/s11135-009-9301-4
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    Citations

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    Cited by:

    1. Bu, Kyunghee & Park, Seong Yong, 2016. "Are consumers in collectivist culture mostly indifferent to sports lesson programs?: A DAQ simulation on the Kano fuzzy model," Journal of Business Research, Elsevier, vol. 69(5), pages 1656-1660.
    2. Roman Švec & Kamil Pícha & Vivian L. White Baravalle Gilliam & Josef Navrátil & Hana Doležalová, 2012. "The impact of visitor segments on the perception of the quality of the product of accommodation establishments," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 60(7), pages 399-408.
    3. Olimpia I. BAN, & Alexandru COSTANGIOARÄ‚,, 2016. "Analysis Of Factors Influencing Travel Consumer Satisfaction As Revealed By Online Communication Platforms," EcoForum, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 5(2), pages 1-37, July.
    4. Silvie Zámečník & Radovan Kožíšek, 2021. "Employee Retention in Selected Spanish Hotels: Motivation and Satisfaction," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 69(2), pages 251-257.
    5. Zhu, John Jianjun & Chang, Yung-Chun & Ku, Chih-Hao & Li, Stella Yiyan & Chen, Chi-Jen, 2021. "Online critical review classification in response strategy and service provider rating: Algorithms from heuristic processing, sentiment analysis to deep learning," Journal of Business Research, Elsevier, vol. 129(C), pages 860-877.
    6. Chen, Kuan-Yu, 2014. "Improving importance-performance analysis: The role of the zone of tolerance and competitor performance. The case of Taiwan's hot spring hotels," Tourism Management, Elsevier, vol. 40(C), pages 260-272.
    7. Ullah, Irfan & Rukh, Gul & Zhou, Jin & Khan, Farman Ullah & Ahmed, Zeeshan, 2019. "Modeling customer satisfaction in online hotel booking," Journal of Retailing and Consumer Services, Elsevier, vol. 48(C), pages 100-104.

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