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Communicating with communities (CwC) during post-disaster reconstruction: an initial analysis

Author

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  • Serena Tagliacozzo

    (University College London)

  • Michele Magni

    (Università Politecnica delle Marche)

Abstract

International organisations have acknowledged that providing information to and communicating with communities affected by disasters should be considered as an integral part of the humanitarian aid. Yet little is known on the information and communication needs of the population during the disaster reconstruction phase. This paper presents a case study of the information and communication needs of the population and the role of social media during the reconstruction process after the earthquake that struck Emilia-Romagna (Northern Italy) in 2012. Data were collected through field notes and a multiple choices questionnaire distributed online and by hand to community-based groups. Results show that the most sought information concerns housing and infrastructure reconstruction, funds/refunds, business recovery and damage assessment and that city councils and regional council are considered as the main source of the information. Communication channels used to search for reconstruction-related information vary between online and offline respondents. Social media technology is used by citizens affected as a platform to read and share recovery information and post queries rather than as an engagement tool with recovery agencies. Main barriers to engagement are lack of trust towards the authorities and the belief that authorities do not use social media to communicate with citizens. In this context, community-based groups, especially those supported by social media, play an important role in sharing recovery-related information to other residents, clarifying legal acts and regulations and providing informational support to the affected population.

Suggested Citation

  • Serena Tagliacozzo & Michele Magni, 2016. "Communicating with communities (CwC) during post-disaster reconstruction: an initial analysis," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 84(3), pages 2225-2242, December.
    • Handle: RePEc:spr:nathaz:v:84:y:2016:i:3:d:10.1007_s11069-016-2550-3
    DOI: 10.1007/s11069-016-2550-3
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    References listed on IDEAS

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    1. Laurie Pearce, 2003. "Disaster Management and Community Planning, and Public Participation: How to Achieve Sustainable Hazard Mitigation," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 28(2), pages 211-228, March.
    2. Virgil Henry Storr & Stefanie Haeffele-Balch, 2012. "Post-disaster Community Recovery in Heterogeneous, Loosely Connected Communities," Review of Social Economy, Taylor & Francis Journals, vol. 70(3), pages 295-314, October.
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    Cited by:

    1. Dupre, Samuel I. & Harvey, Celia A. & Holland, Margaret B., 2022. "The impact of coffee leaf rust on migration by smallholder coffee farmers in Guatemala," World Development, Elsevier, vol. 156(C).
    2. Ratih Dyah Kusumastuti & N. Nurmala & A. Arviansyah & Sigit Sulistiyo Wibowo, 2022. "Indicators of community preparedness for fast-onset disasters: a systematic literature review and case study," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 110(1), pages 787-821, January.
    3. Krisanthi Seneviratne & Malka Nadeeshani & Sepani Senaratne & Srinath Perera, 2024. "Use of Social Media in Disaster Management: Challenges and Strategies," Sustainability, MDPI, vol. 16(11), pages 1-22, June.

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