IDEAS home Printed from https://ideas.repec.org/a/spr/infott/v17y2017i2d10.1007_s40558-017-0082-7.html
   My bibliography  Save this article

Is planning through the Internet (un)related to trip satisfaction?

Author

Listed:
  • Berta Ferrer-Rosell

    (University of Lleida)

  • Germa Coenders

    (University of Girona)

  • Estela Marine-Roig

    (University of Lleida)

Abstract

The relationship between Internet use and trip satisfaction has up to now been tested only with subjective variables regarding the Internet (e.g., e-satisfaction), not on actual Internet use. Subjective variables, including satisfaction, may share common variance and thus show spurious correlations. The aim of this article is to test the relationship between trip satisfaction and actual Internet use for planning and booking accommodation and activities in overseas trips. We use a large sample (n = 14,586) of official statistics micro data of European leisure visitors to Spain in 2014 planning the trip by themselves and arriving by low cost airlines. We use structural equation models with ordinal variables and statistical power analysis. We include trip characteristics as controls, and carry out a sensitivity analysis of the conclusions by varying the set of controls and sample selection. We find barely no relationship between pre-trip Internet use and trip satisfaction. Power analysis and confidence intervals combined with the large available sample show that the relationship is either null or extremely weak. Sensitivity analyses keep conclusions unchanged. Our null results contradict prior expectations on a relationship which the literature takes for granted but has never been put to test. More detailed measurements of both Internet use and trip satisfaction could be considered in further research.

Suggested Citation

  • Berta Ferrer-Rosell & Germa Coenders & Estela Marine-Roig, 2017. "Is planning through the Internet (un)related to trip satisfaction?," Information Technology & Tourism, Springer, vol. 17(2), pages 229-244, June.
    • Handle: RePEc:spr:infott:v:17:y:2017:i:2:d:10.1007_s40558-017-0082-7
    DOI: 10.1007/s40558-017-0082-7
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s40558-017-0082-7
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s40558-017-0082-7?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Estela Marine-Roig & Salvador Anton Clavé, 2016. "A detailed method for destination image analysis using user-generated content," Information Technology & Tourism, Springer, vol. 15(4), pages 341-364, January.
    2. Melanie Davern & Robert Cummins & Mark Stokes, 2007. "Subjective Wellbeing as an Affective-Cognitive Construct," Journal of Happiness Studies, Springer, vol. 8(4), pages 429-449, December.
    3. van Praag, B. M. S. & Frijters, P. & Ferrer-i-Carbonell, A., 2003. "The anatomy of subjective well-being," Journal of Economic Behavior & Organization, Elsevier, vol. 51(1), pages 29-49, May.
    4. Anirban Sengupta & Steven N. Wiggins, 2014. "Airline Pricing, Price Dispersion, and Ticket Characteristics on and off the Internet," American Economic Journal: Economic Policy, American Economic Association, vol. 6(1), pages 272-307, February.
    5. Aleksander Groth & Daniel Haslwanter, 2016. "Efficiency, effectiveness, and satisfaction of responsive mobile tourism websites: a mobile usability study," Information Technology & Tourism, Springer, vol. 16(2), pages 201-228, June.
    6. Robert Cummins, 2010. "Subjective Wellbeing, Homeostatically Protected Mood and Depression: A Synthesis," Journal of Happiness Studies, Springer, vol. 11(1), pages 1-17, March.
    7. Ferran Casas & Germà Coenders & Robert Cummins & Mònica González & Cristina Figuer & Sara Malo, 2008. "Does subjective well-being show a relationship between parents and their children?," Journal of Happiness Studies, Springer, vol. 9(2), pages 197-205, June.
    8. Jorge Moll-de-Alba & Lluís Prats & Lluís Coromina, 2016. "The effect of tourism expenditure on the behaviour of tourists in Barcelona," International Journal of Business and Globalisation, Inderscience Enterprises Ltd, vol. 17(3), pages 445-462.
    9. Hee-Sun Cho & Byungseol Byun & Sunmi Shin, 2014. "An Examination of the Relationship between Rural Tourists’ Satisfaction, Revisitation and Information Preferences: A Korean Case Study," Sustainability, MDPI, vol. 6(9), pages 1-19, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Andreas Komninos & Charalampos Kostopoulos & John Garofalakis, 2022. "Automatic generation of sailing holiday itineraries using vessel density data and semantic technologies," Information Technology & Tourism, Springer, vol. 24(2), pages 265-298, June.
    2. Shuang Song & Hidenori Kawamura & Junichi Uchida & Hajime Saito, 2019. "Determining tourist satisfaction from travel reviews," Information Technology & Tourism, Springer, vol. 21(3), pages 337-367, September.
    3. Eduard Cristobal-Fransi & Francisco Hernández-Soriano & Berta Ferrer-Rosell & Natalia Daries, 2019. "Exploring Service Quality among Online Sharing Economy Platforms from an Online Media Perspective," Sustainability, MDPI, vol. 11(13), pages 1-18, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Berta Ferrer-Rosell & Germa Coenders & Estela Marine-Roig, 0. "Is planning through the Internet (un)related to trip satisfaction?," Information Technology & Tourism, Springer, vol. 0, pages 1-16.
    2. Mònica González-Carrasco & Ferran Casas & Sara Malo & Ferran Viñas & Tamar Dinisman, 2017. "Changes with Age in Subjective Well-Being Through the Adolescent Years: Differences by Gender," Journal of Happiness Studies, Springer, vol. 18(1), pages 63-88, February.
    3. Mònica González-Carrasco & Ferran Casas & Ferran Viñas & Sara Malo & M. Eugènia Gras & Lívia Bedin, 2017. "What Leads Subjective Well-Being to Change Throughout Adolescence? An Exploration of Potential Factors," Child Indicators Research, Springer;The International Society of Child Indicators (ISCI), vol. 10(1), pages 33-56, March.
    4. Heiko Rüger & Stefanie Hoherz & Norbert F. Schneider & Herbert Fliege & Maria M. Bellinger & Brenton M. Wiernik, 2023. "The Effects of Urban Living Conditions on Subjective Well-Being: The Case of German Foreign Service Employees," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 18(4), pages 1939-1963, August.
    5. Kimina Lyall & George Youssef & Antonina Mikocka-Walus & Subhadra Evans & Robert A. Cummins, 2023. "Exploring Evidence for Mindfulness and Subjective Wellbeing Homeostatic Resilience Buffering Depression and Stress Symptoms Associated with Inflammatory Bowel Disease," Journal of Happiness Studies, Springer, vol. 24(5), pages 1663-1682, June.
    6. Robert Cummins & Ning Li & Mark Wooden & Mark Stokes, 2014. "A Demonstration of Set-Points for Subjective Wellbeing," Journal of Happiness Studies, Springer, vol. 15(1), pages 183-206, February.
    7. Nele Van Hecke & Claudia Claes & Wouter Vanderplasschen & Jessica De Maeyer & Nico De Witte & Stijn Vandevelde, 2018. "Conceptualisation and Measurement of Quality of Life Based on Schalock and Verdugo’s Model: A Cross-Disciplinary Review of the Literature," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 137(1), pages 335-351, May.
    8. Adorée Durayappah, 2011. "The 3P Model: A General Theory of Subjective Well-Being," Journal of Happiness Studies, Springer, vol. 12(4), pages 681-716, August.
    9. Robert A. Cummins, 2018. "Subjective Wellbeing as a Social Indicator," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 135(3), pages 879-891, February.
    10. Adrian Tomyn & Matthew Fuller Tyszkiewicz & Robert Cummins, 2013. "The Personal Wellbeing Index: Psychometric Equivalence for Adults and School Children," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 110(3), pages 913-924, February.
    11. Irina V. Leto & Evgeniya N. Petrenko & Helena R. Slobodskaya, 2019. "Life Satisfaction in Russian Primary Schoolchildren: Links with Personality and Family Environment," Journal of Happiness Studies, Springer, vol. 20(6), pages 1893-1912, August.
    12. Lili Tian & Dushen Wang & E. Huebner, 2015. "Development and Validation of the Brief Adolescents’ Subjective Well-Being in School Scale (BASWBSS)," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 120(2), pages 615-634, January.
    13. Adrian Tomyn & Robert Cummins, 2011. "The Subjective Wellbeing of High-School Students: Validating the Personal Wellbeing Index—School Children," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 101(3), pages 405-418, May.
    14. Adrian Tomyn & Matthew Fuller Tyszkiewicz & Jacolyn Norrish, 2014. "The Psychometric Equivalence of the Personal Wellbeing Index School-Children for Indigenous and Non-Indigenous Australian Adolescents," Journal of Happiness Studies, Springer, vol. 15(1), pages 43-56, February.
    15. Adrian Tomyn & Jacolyn Norrish & Robert Cummins, 2013. "The Subjective Wellbeing of Indigenous Australian Adolescents: Validating the Personal Wellbeing Index-School Children," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 110(3), pages 1013-1031, February.
    16. Tanja Capic & Ning Li & Robert A. Cummins, 2018. "Confirmation of Subjective Wellbeing Set-Points: Foundational for Subjective Social Indicators," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 137(1), pages 1-28, May.
    17. Lili Tian & Li Zhang & E. Scott Huebner & Xiaoting Zheng & Wang Liu, 2016. "The Longitudinal Relationship Between School Belonging and Subjective Well-Being in School Among Elementary School Students," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 11(4), pages 1269-1285, December.
    18. S. Quadros-Wander & J. McGillivray & J. Broadbent, 2014. "The influence of perceived control on subjective wellbeing in later life," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 115(3), pages 999-1010, February.
    19. Valerie Møller & Benjamin J. Roberts, 2019. "The Best and Worst Times of Life for South Africans: Evidence of Universal Reference Standards in Evaluations of Personal Well-Being Using Bernheim’s ACSA," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 143(3), pages 1319-1347, June.
    20. Lufanna Lai & Robert Cummins, 2013. "The Contribution of Job and Partner Satisfaction to the Homeostatic Defense of Subjective Wellbeing," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 111(1), pages 203-217, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infott:v:17:y:2017:i:2:d:10.1007_s40558-017-0082-7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.