IDEAS home Printed from https://ideas.repec.org/a/spr/ijsaem/v16y2025i4d10.1007_s13198-025-02740-5.html
   My bibliography  Save this article

Electronic learning platform service quality: an empirical examination and validation of the potential measures

Author

Listed:
  • K. Mohamed Jasim

    (Vellore Institute of Technology)

  • R. Murali

    (MCC Boyd Tandon School of Business)

  • Sahaya Restina James

    (St. Joseph’s College (Autonomous))

  • C. Srinivasan

    (B S Abdur Rahman Crescent Institute of Science and Technology)

Abstract

This study's main objective is to investigate and evaluate a tool for evaluating the level of support offered to students in higher education institutions using online learning platforms. Interpersonal, technical, environmental, and administrative quality are the s independent variables incorporated in the study, and service quality of electronic learning platform is the dependent variable. Stratified random sampling is used to select the samples. Using a standardised questionnaire and Google forms, 397 useful responses were received from students at higher education institutions. The questionnaire's content, construct, and discriminate validity were examined, and its reliability was determined using Cronbach's alpha, which was determined to be 0.979. Python programming is used to analyse the data using statistical techniques such as confirmatory factor analysis, exploratory factor analysis, model fit, and structural equation modelling to test the measurement model and structural model. The study discovered that electronic learning platform service quality, technical quality, administrative and environmental quality, and interpersonal service quality were all statistically important.

Suggested Citation

  • K. Mohamed Jasim & R. Murali & Sahaya Restina James & C. Srinivasan, 2025. "Electronic learning platform service quality: an empirical examination and validation of the potential measures," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 16(4), pages 1369-1381, April.
    • Handle: RePEc:spr:ijsaem:v:16:y:2025:i:4:d:10.1007_s13198-025-02740-5
    DOI: 10.1007/s13198-025-02740-5
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s13198-025-02740-5
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s13198-025-02740-5?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ijsaem:v:16:y:2025:i:4:d:10.1007_s13198-025-02740-5. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.