Place-oriented digital agency: Residents’ use of digital means to enhance neighbourhood change

The smart city literature mostly focusses on digital initiatives from above. However, digitalisation also reshapes the city from below. Residents use digital means and platforms to empower their agency in the city. This paper aims to explore how residents utilise digital tools to activate their agency and influence local politics. The paper focusses on one neighbourhood in the city of Tel Aviv where different groups of residents struggle to promote their desired political-spatial vision. The main question is whether digitalisation produces new forms of agency on the neighbourhood scale. The paper argues that: (1) digitalisation provides residents with new forms of connective action, creating digital networks at different scales, using representational practices and forming new spaces for political negotiation; (2) through these practices, they manage to influence the symbolic and political status of the neighbourhood and reframe the struggle over its character and future; (3) groups with higher digital agency gain wider visibility of their claims and needs with politicians, the media and public officials. Importantly, this does not only serve middle-class groups. (4) Ultimately, residents become predominant political actors through digital agency. Methodologically, this paper includes two methods: (i) interviews with residents and municipal workers and (ii) social media analysis and online ethnography. The conclusion elaborates the concept of place-oriented digital agency as a particular type of agency aimed at determining change in a specific locale.