IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v12y2022i2p21582440221089968.html
   My bibliography  Save this article

Building Construction Clients’ Design Consultant and Contractor Selection Criteria Versus Post-Occupancy Satisfaction Levels

Author

Listed:
  • Mehmedali Egemen

Abstract

In today’s competitive building construction markets, achieving clients’ satisfaction is of utmost importance. The choice of a design consultant and a contractor for a building project has a crucial influence on the post-occupancy satisfaction of the client. Hence, this study provides insights into private building construction clients’ perceptions of a set of criteria contributing to their selections of design consultant and contractor together with the resulting post-occupancy overall client satisfaction levels eventually reached, by presenting survey findings of 330 clients in North Cyprus construction market. Unlike previous studies, the current study combined all the interrelated and vital stages of design consultant and contractor selection with post-occupancy client satisfaction levels. A further contribution is differentiating among various types of client groups’ behaviors in each of the three specified stages. Clients in different categories had distinct approach differences in selection stages, and different post-occupancy satisfaction values indicating that firms may benefit from market segmentation. “Residential†and “

Suggested Citation

  • Mehmedali Egemen, 2022. "Building Construction Clients’ Design Consultant and Contractor Selection Criteria Versus Post-Occupancy Satisfaction Levels," SAGE Open, , vol. 12(2), pages 21582440221, April.
    • Handle: RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221089968
    DOI: 10.1177/21582440221089968
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/21582440221089968
    Download Restriction: no
    File URL: https://libkey.io/10.1177/21582440221089968?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Tuan Anh Nguyen & Tuyen Quang Tran & Huong Vu Van & Dat Quoc Luu, 2019. "Access to homebuyer credit and housing satisfaction among households buying affordable apartments in urban Vietnam," Cogent Economics & Finance, Taylor & Francis Journals, vol. 7(1), pages 1638112-163, January.
    2. Edmundas Kazimieras Zavadskas & Zenonas Turskis & Jolanta Tamošaitiene, 2008. "Contractor selection of construction in a competitive environment," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 9(3), pages 181-187, August.
    3. Franco Cheung & Judy Leung Fung Kuen & Martin Skitmore, 2002. "Multi-criteria evaluation model for the selection of architectural consultants," Construction Management and Economics, Taylor & Francis Journals, vol. 20(7), pages 569-580.
    4. Shahid Hussain & Wang Xuetong & Talib Hussain, 2020. "Impact of Skilled and Unskilled Labor on Project Performance Using Structural Equation Modeling Approach," SAGE Open, , vol. 10(1), pages 21582440209, March.
    5. Donggen Wang & Fenglong Wang, 2016. "Contributions of the Usage and Affective Experience of the Residential Environment to Residential Satisfaction," Housing Studies, Taylor & Francis Journals, vol. 31(1), pages 42-60, January.
    6. Nooreddin Azimi & Yagoub Esmaeilzadeh, 2017. "Assessing the relationship between house types and residential satisfaction in Tabriz, Iran," International Journal of Urban Sciences, Taylor & Francis Journals, vol. 21(2), pages 185-203, May.
    7. Cheaitou, Ali & Larbi, Rim & Al Housani, Bashayer, 2019. "Decision making framework for tender evaluation and contractor selection in public organizations with risk considerations," Socio-Economic Planning Sciences, Elsevier, vol. 68(C).
    8. MD Asrul Masrom & Martin Skitmore & Adrian Bridge, 2013. "Determinants of contractor satisfaction," Construction Management and Economics, Taylor & Francis Journals, vol. 31(7), pages 761-779, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wen Jiang & Tao Feng & Harry JP Timmermans, 2020. "Non-linear asymmetric gap models of residential satisfaction: Formulation and empirical evidence," Environment and Planning B, , vol. 47(4), pages 569-589, May.
    2. Katerina Fotova Čiković & Ivana Martinčević & Joško Lozić, 2022. "Application of Data Envelopment Analysis (DEA) in the Selection of Sustainable Suppliers: A Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(11), pages 1-30, May.
    3. Qi Zhang & Esther Hiu-Kwan Yung & Edwin Hon-Wan Chan, 2021. "Meshing Sustainability with Satisfaction: An Investigation of Residents’ Perceptions in Three Different Neighbourhoods in Chengdu, China," Land, MDPI, vol. 10(11), pages 1-32, November.
    4. Khaled Alkhaledi & Allison Arnold & Kenneth Means & In-Ju Kim & Salaheddine Bendak, 2020. "A Novel Multicriteria Decision Making Model for Sustainable Stormwater Management," Sustainability, MDPI, vol. 12(22), pages 1-19, November.
    5. Vendrell-Herrero, Ferran & Darko, Christian & Vaillant, Yancy, 2022. "Firm productivity and government contracts: The moderating role of corruption," Socio-Economic Planning Sciences, Elsevier, vol. 81(C).
    6. Wenzhen Huang & Linhui Hu & Yalong Xing, 2022. "Sustainable Renewal Strategies for Older Communities from the Perspective of Living Experience," Sustainability, MDPI, vol. 14(5), pages 1-16, February.
    7. Mouratidis, Kostas, 2021. "How COVID-19 reshaped quality of life in cities: A synthesis and implications for urban planning," Land Use Policy, Elsevier, vol. 111(C).
    8. Zhou, Mingzhi & Zhou, Jiali & Zhou, Jiangping & Lei, Shuyu & Zhao, Zhan, 2023. "Introducing social contacts into the node-place model: A case study of Hong Kong," Journal of Transport Geography, Elsevier, vol. 107(C).
    9. Liping Liao & Wenjie Wu & Chenglei Zhang, 2022. "Housing prices and the subjective well-being of migrant workers: evidence from China," Journal of Happiness Studies, Springer, vol. 23(7), pages 3363-3388, October.
    10. Mansour Selseleh Jonban & Luis Romeral & Elyas Rakhshani & Mousa Marzband, 2023. "Flexible Smart Energy-Management Systems Using an Online Tendering Process Framework for Microgrids," Energies, MDPI, vol. 16(13), pages 1-19, June.
    11. Omid Valizadeh & Mojtaba Ghiyasi, 2023. "Assessing telecommunication contractor firms using a hybrid DEA-BWM method," Operations Research and Decisions, Wroclaw University of Science and Technology, Faculty of Management, vol. 33(4), pages 189-200.
    12. Zenonas Turskis & Nikolaj Goranin & Assel Nurusheva & Seilkhan Boranbayev, 2019. "A Fuzzy WASPAS-Based Approach to Determine Critical Information Infrastructures of EU Sustainable Development," Sustainability, MDPI, vol. 11(2), pages 1-25, January.
    13. Jing Zou & Xiaojun Deng, 2021. "The complex association between migrants’ residential community choice and subjective well‐being: Evidence from urban China," Growth and Change, Wiley Blackwell, vol. 52(3), pages 1652-1679, September.
    14. Amir Karbassi Yazdi & Yong Tan & Cristi Spulbar & Ramona Birau & Jorge Alfaro, 2022. "An Approach for Supply Chain Management Contract Selection in the Oil and Gas Industry: Combination of Uncertainty and Multi-Criteria Decision-Making Methods," Mathematics, MDPI, vol. 10(18), pages 1-20, September.
    15. Shwetank Avikal & Mukesh Nigam & Mangey Ram, 2022. "A hybrid multi criteria decision making approach for consultant selection problem in ERP project," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 13(2), pages 941-950, June.
    16. Jingxiao Zhang & Haiyan Xie & Hui Li, 2017. "Positioning and Priorities of Growth Management in Construction Industrialization: Chinese Firm-Level Empirical Research," Sustainability, MDPI, vol. 9(7), pages 1-23, June.
    17. Nadeera Abdul Razak & Obuks Ejohwomu & Peter Fenn & Kamil Okedara & Babatunde Dosumu & Firdaus Muhammad-Sukki, 2021. "Identification of Health and Safety Prequalification Criteria for Contractor Selection in Construction Projects: A Systematic Review," Energies, MDPI, vol. 14(21), pages 1-17, November.
    18. Min-Ren Yan, 2015. "Project-Based Market Competition and Policy Implications for Sustainable Developments in Building and Construction Sectors," Sustainability, MDPI, vol. 7(11), pages 1-26, November.
    19. Abuselidze George & Zoidze Gia, 2023. "Competitive Environment Problems and Challenges in the Pre-Pandemic and Post-Pandemic Society," Economic Themes, Sciendo, vol. 61(3), pages 289-306, September.
    20. Asha Ramadhan & William Gomera, 2022. "The impact of financial aspect on procurement procedures in achieving sustainable public procurement: A case of Zanzibar urban services project," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(10), pages 265-276, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221089968. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.