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Challenges in Assessment Centres: Lessons from Experience

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  • Subhra Pattnaik
  • Mousumi Padhi

Abstract

The success of the assessment centre (AC) approach has been widely acknowledged and its widespread practice testifies to this. In India, its adoption as a tool for HRD is increasing slowly and steadily. Its proven success is due to its strong criterion and content-related validity. However, certain challenges during design and development of AC can undermine its very strengths. Using an interpretative, qualitative approach, this article builds on the first-hand experiences of the authors as well as 26 other Indian assessors in conducting ACs to highlight the issues faced at 3 different levels of the AC methodology—design, implementation, and inferential. It also highlights the interconnectedness between these issues at various levels and suggests interventions to minimize assessment errors. The article adds on to the AC literature by detailing the challenges faced in ACs in a developing country, which had rarely been done before. This study holds significant relevance for assessors, consulting agencies providing assessment services, and even to client organizations envisaging AC for their employees.

Suggested Citation

  • Subhra Pattnaik & Mousumi Padhi, 2021. "Challenges in Assessment Centres: Lessons from Experience," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 46(3), pages 313-336, August.
    • Handle: RePEc:sae:manlab:v:46:y:2021:i:3:p:313-336
    DOI: 10.1177/0258042X211002503
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    1. Rao, T. V. & Juneja Mohit & Chawla Nandini, 2007. "Is Past Performance a Good Predictor of Future Potential?," IIMA Working Papers WP2007-06-06, Indian Institute of Management Ahmedabad, Research and Publication Department.
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