IDEAS home Printed from https://ideas.repec.org/a/rom/terumm/v9y2014i4p5-19.html
   My bibliography  Save this article

E-Government Adoption: The Challenge Of Digital Divide Based On Jordanians’ Perceptions

Author

Listed:
  • Emad ABU-SHANAB

    (Information Technology College, Yarmouk University, Irbid, 21163, Jordan)

  • Rawan KHASAWNEH

    (Jordan University of Science and Technology, Irbid,22110, Jordan)

Abstract

E-government initiatives are facing many challenges in reaching citizens and businesses. One of theses challenges is the digital divide, which makes it difficult for citizens to access the Internet. The digital divide prevents citizens from using the e-government services based on three perceptions: infrastructure accessibility, knowledge and skill level, and perception level. This study tries to explore the perceptions of Jordanians in regard to the major digital divide categories: age, gender, accessibility, education, geography, and income. The literature was reviewed to understand the major issues of digital divide in relation to the three levels and build an instrument to measure citizens’ perceptions regarding the six types of digital divide. A sample of 450 citizens filled the survey, where two types of statistical analysis were conducted. Data results and conclusions are depicted at the end of this paper.

Suggested Citation

  • Emad ABU-SHANAB & Rawan KHASAWNEH, 2014. "E-Government Adoption: The Challenge Of Digital Divide Based On Jordanians’ Perceptions," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 9(4), pages 5-19, November.
    • Handle: RePEc:rom:terumm:v:9:y:2014:i:4:p:5-19
    as

    Download full text from publisher

    File URL: https://um.ase.ro/no94/1.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Emad Abu-Shanab & Ameen Al-Azzam, 2012. "Trust Dimensions and the Adoption of E-Government in Jordan," International Journal of Information Communication Technologies and Human Development (IJICTHD), IGI Global, vol. 4(1), pages 39-51, January.
    2. Nagy K. Hanna, 2010. "Toward a Holistic Approach to Government and Social Transformation," Innovation, Technology, and Knowledge Management, in: Transforming Government and Building the Information Society, chapter 0, pages 245-280, Springer.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ajao Qasim & Emad Abu-Shanab, 2016. "Drivers of mobile payment acceptance: The impact of network externalities," Information Systems Frontiers, Springer, vol. 18(5), pages 1021-1034, October.
    2. Wenjuan Li & Lan Xue, 2021. "Analyzing the Critical Factors Influencing Post-Use Trust and Its Impact on Citizens’ Continuous-Use Intention of E-Government: Evidence from Chinese Municipalities," Sustainability, MDPI, vol. 13(14), pages 1-18, July.
    3. Maryam AL-JAMAL & Emad ABU-SHANAB, 2015. "Privacy Policy Of E-Government Websites: An Itemized Checklist Proposed And Tested," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 7(3), pages 80-95, September.
    4. Alzahrani, Latifa & Al-Karaghouli, Wafi & Weerakkody, Vishanth, 2017. "Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework," International Business Review, Elsevier, vol. 26(1), pages 164-175.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rom:terumm:v:9:y:2014:i:4:p:5-19. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Colesca Sofia (email available below). General contact details of provider: https://edirc.repec.org/data/ccasero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.