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Trust Dimensions and the Adoption of E-Government in Jordan

Author

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  • Emad Abu-Shanab

    (Yarmouk University, Jordan)

  • Ameen Al-Azzam

    (Yarmouk University, Jordan)

Abstract

E-government project utilization depends on users’ adoption of the system, where trust is a crucial factor in forcing the intentions to use such systems. This research utilized 105 usable responses from citizens who used and explored e-government services. It was hypothesized that trust in e-government and trust in the Internet, along with perceived risk, will significantly influence trust in E-government, and further intention to use the system. Using path analysis, results supported trust in government and the Internet and did not support perceived risk. Also, trust in e-government significantly influenced intention to use the system. Finally, path analysis indicated a significant mediation of trust in E-government, where direct and indirect effects were estimated. Conclusions and future work are stated at the end.

Suggested Citation

  • Emad Abu-Shanab & Ameen Al-Azzam, 2012. "Trust Dimensions and the Adoption of E-Government in Jordan," International Journal of Information Communication Technologies and Human Development (IJICTHD), IGI Global, vol. 4(1), pages 39-51, January.
    • Handle: RePEc:igg:jicthd:v:4:y:2012:i:1:p:39-51
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    Cited by:

    1. Alzahrani, Latifa & Al-Karaghouli, Wafi & Weerakkody, Vishanth, 2017. "Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework," International Business Review, Elsevier, vol. 26(1), pages 164-175.
    2. Emad ABU-SHANAB & Rawan KHASAWNEH, 2014. "E-Government Adoption: The Challenge Of Digital Divide Based On Jordanians’ Perceptions," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 9(4), pages 5-19, November.
    3. Ajao Qasim & Emad Abu-Shanab, 2016. "Drivers of mobile payment acceptance: The impact of network externalities," Information Systems Frontiers, Springer, vol. 18(5), pages 1021-1034, October.
    4. Wenjuan Li & Lan Xue, 2021. "Analyzing the Critical Factors Influencing Post-Use Trust and Its Impact on Citizens’ Continuous-Use Intention of E-Government: Evidence from Chinese Municipalities," Sustainability, MDPI, vol. 13(14), pages 1-18, July.
    5. Maryam AL-JAMAL & Emad ABU-SHANAB, 2015. "Privacy Policy Of E-Government Websites: An Itemized Checklist Proposed And Tested," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 7(3), pages 80-95, September.

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