Electronic Services, A Real Support For Citizens And Business Community
Electronic services represent an integrated and indispensable component in a modern society, strongly characterised by a continuous process of transformation. From this perspective, the paper presents a fraction of the research results conducted by the author in order to identify some particular aspects related to the electronic services, the users and the main encountered difficulties. Using a specific research methodology, the obtained data, was analyzed based on direct and indirect correlations. The sample is composed of 75 subjects mainly citizens and the business environment representatives, that are electronic services users. The results obtained are showing the fact that the electronic services users should be approached by the providers differently, mainly because their perceptions and attitudes related to such services are not similar at all. Also, the research results, underlined the fact that there is a significant difference between the quality of the electronic services provided by the public administration and the other electronic delivered by different private organizations. According to our results, both the citizens and the business community representatives are unsatisfied by the electronic services and this paper is analyzing the main causes of such situations. The last part of the paper is containing the main conclusions and a few recommendations for increasing the accessibility of the citizens and the business environment, to the electronic services and the ways in which the public services networking can be improved for a sustainable development of the Romanian business environment and for a better citizen’s satisfaction
Volume (Year): 4 (2012)
Issue (Month): 3 (September)
|Contact details of provider:|| Postal: 6 ROMANA PLACE, 70167 - BUCHAREST|
Web page: http://ccasp.ase.ro/
More information through EDIRC
References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Sorin BURLACU, 2011. "Characteristics of Knowledge-Based Economy and New Technologies in Education," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2011(16), pages 114-119, June.
When requesting a correction, please mention this item's handle: RePEc:rom:mrpase:v:4:y:2012:i:3:p:37-45. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Colesca Sofia)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.