IDEAS home Printed from https://ideas.repec.org/a/rnd/arimbr/v17y2025i3p426-434.html

The Impact of Autonomy, Workload and Work Life Balance on Job Performance of Support Staff

Author

Listed:
  • Nur Atiqah Rochin Demong
  • Abdul Hamid Abdul Halim
  • Masrur Mohd Khir
  • Ryan Kang Jee Hong
  • Natalie Loi Yoke Kei

Abstract

Job performance is crucial for a company's success, especially for support staff, who are the core of government entities. The effectiveness and efficiency of government services are often underestimated and underappreciated. The relationship between autonomy, workload, and work-life balance is complex, with excessive labor leading to stress and pressure. However, a balance between autonomy, workload, and work-life can lead to engaged and productive staff, enhancing job performance. A decrease in job performance among support personnel is a significant concern that must be addressed to ensure employee work-life balance. Employers must recognize the value of their support staff and take action to improve their performance. Organizations can ensure their support personnel are motivated, productive, and performing well by lowering their workload and providing opportunities for recognition and training. This study aims to find the effect of autonomy, workload, and work-life balance on job performance among support staff at a selected organization in Negeri Sembilan. A quantitative approach was used, collecting data through structured questionnaires. The results showed a significant, positive, and moderate relationship between autonomy and job performance, with a p-value of more than 0.01. There was no significant, negative, or very weak relationship between workload and job performance, and a significant, positive, and strong relationship between work-life balance and job performance.

Suggested Citation

  • Nur Atiqah Rochin Demong & Abdul Hamid Abdul Halim & Masrur Mohd Khir & Ryan Kang Jee Hong & Natalie Loi Yoke Kei, 2025. "The Impact of Autonomy, Workload and Work Life Balance on Job Performance of Support Staff," Information Management and Business Review, AMH International, vol. 17(3), pages 426-434.
    • Handle: RePEc:rnd:arimbr:v:17:y:2025:i:3:p:426-434
    DOI: 10.22610/imbr.v17i3(I).4692
    as

    Download full text from publisher

    File URL: https://ojs.amhinternational.com/index.php/imbr/article/view/4692/3096
    Download Restriction: no
    File URL: https://ojs.amhinternational.com/index.php/imbr/article/view/4692
    Download Restriction: no
    File URL: https://libkey.io/10.22610/imbr.v17i3(I).4692?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Vivi Gusrini Rahmadani & Wilmar B. Schaufeli & Jeroen Stouten & Zhenduo Zhang & Zulkarnain Zulkarnain, 2020. "Engaging Leadership and Its Implication for Work Engagement and Job Outcomes at the Individual and Team Level: A Multi-Level Longitudinal Study," IJERPH, MDPI, vol. 17(3), pages 1-21, January.
    2. Zuzana Stofkova & Viera Sukalova, 2020. "Sustainable Development of Human Resources in Globalization Period," Sustainability, MDPI, vol. 12(18), pages 1-14, September.
    3. Shikha Vyas-Doorgapersad, 2023. "A Critical Review of Employee Health, Wellbeing Programs, and Organizational Success: Navigating Post-COVID-19 Sustainable Development," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 12(6), pages 91-100, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Rohit Agrawal & Abhijit Majumdar & Kirty Majumdar & Rakesh D. Raut & Balkrishna E. Narkhede, 2022. "Attaining sustainable development goals (SDGs) through supply chain practices and business strategies: A systematic review with bibliometric and network analyses," Business Strategy and the Environment, Wiley Blackwell, vol. 31(7), pages 3669-3687, November.
    2. Nadežda Jankelová & Zuzana Joniaková, 2022. "Increasing the work engagement of agrarian enterprise employees through the support of the direct manager, organisational trust and job autonomy," Agricultural Economics, Czech Academy of Agricultural Sciences, vol. 68(7), pages 239-249.
    3. Pablo Farías, 2021. "The Local Aspect in the Successful Brands in Latin America: Empirical Evidence of Its Prevalence, the Role of Local and Global Companies, and Its Effect on Consumers," Sustainability, MDPI, vol. 13(2), pages 1-12, January.
    4. Mimica R. Milošević & Miloš M. Nikolić & Dušan M. Milošević & Violeta Dimić, 2022. "Managing Resources Based on Influential Indicators for Sustainable Economic Development: A Case Study in Serbia," Sustainability, MDPI, vol. 14(8), pages 1-20, April.
    5. Batara Surya & Seri Suriani & Firman Menne & Herminawaty Abubakar & Muhammad Idris & Emil Salim Rasyidi & Hasanuddin Remmang, 2021. "Community Empowerment and Utilization of Renewable Energy: Entrepreneurial Perspective for Community Resilience Based on Sustainable Management of Slum Settlements in Makassar City, Indonesia," Sustainability, MDPI, vol. 13(6), pages 1-36, March.
    6. Jana Stofkova & Adela Poliakova & Katarina Repkova Stofkova & Peter Malega & Matej Krejnus & Vladimira Binasova & Naqibullah Daneshjo, 2022. "Digital Skills as a Significant Factor of Human Resources Development," Sustainability, MDPI, vol. 14(20), pages 1-18, October.
    7. Carmen Emilia Chașovschi & Carmen Nastase & Mihai Popescu & Adrian-Liviu Scutariu & Iulian-Alexandru Condratov, 2021. "Human Resources Training Needs in the Small and Medium Enterprises from Cross-Border Area Romania-Ukraine-Republic of Moldova," Sustainability, MDPI, vol. 13(4), pages 1-28, February.
    8. Azra Ahmic & Selma Smajlovic, 2022. "Sustainable Human Resource Management Relationship With The Human Resource Risk Reduction," Economic Review: Journal of Economics and Business, University of Tuzla, Faculty of Economics, vol. 20(2), pages 65-78, November.
    9. Pilar Martín-Hernández & Marta Gil-Lacruz & Ana Cristina Tesán-Tesán & Amalia Raquel Pérez-Nebra & Juan Luis Azkue-Beteta & María Luz Rodrigo-Estevan, 2022. "The Moderating Role of Teamwork Engagement and Teambuilding on the Effect of Teamwork Competence as a Predictor of Innovation Behaviors among University Students," IJERPH, MDPI, vol. 19(19), pages 1-16, September.
    10. Krzysztof Kafarski & Jan K. Kazak, 2022. "Erasmus Staff Mobility in the Building of a European Network: The Case of a Central European University," Sustainability, MDPI, vol. 14(9), pages 1-15, April.
    11. Ioana Gutu & Daniela Tatiana Agheorghiesei & Alexandru Tugui, 2022. "Leadership and Work Engagement Effectiveness within the Technology Era," Sustainability, MDPI, vol. 14(18), pages 1-25, September.
    12. Batara Surya & Andi Muhibuddin & Seri Suriani & Emil Salim Rasyidi & Baharuddin Baharuddin & Andi Tenri Fitriyah & Herminawaty Abubakar, 2021. "Economic Evaluation, Use of Renewable Energy, and Sustainable Urban Development Mamminasata Metropolitan, Indonesia," Sustainability, MDPI, vol. 13(3), pages 1-45, January.
    13. Neda Bebiroglu & Marie Bayot & Benjamin Brion & Léopold Denis & Thomas Pirsoul & Isabelle Roskam & Moïra Mikolajczak, 2021. "An Instrument to Operationalize the Balance between Risks and Resources and Predict Job Burnout," IJERPH, MDPI, vol. 18(17), pages 1-13, September.
    14. Batara Surya & Agus Salim & Seri Suriani & Firman Menne & Emil Salim Rasyidi, 2021. "Economic Growth and Development of a Minapolitan Area Based on the Utilization of Renewable Energy, Takalar Regency, South Sulawesi, Indonesia," International Journal of Energy Economics and Policy, Econjournals, vol. 11(5), pages 255-274.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rnd:arimbr:v:17:y:2025:i:3:p:426-434. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Muhammad Tayyab (email available below). General contact details of provider: https://ojs.amhinternational.com/index.php/imbr .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.