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The Impact of Work-Related Stress on Employees’ Performance: An Insight from the Malaysian Banking Sector

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  • Noor Rafhati Romaiha
  • Normasiah Ali Mastor
  • Ainaa Idayu Iskandar
  • Nurul Ezaili Alias
  • Ramesh Krishnan
  • Muna Kameelah Sauid

Abstract

Work-related stress is inevitable especially in the service industry given the operational responsibilities and the nature of their work activities. This study examines the factors of work-related stress on employees’ performance where the three components tested are work overload, role conflict, and monetary rewards. The survey was carried out from a sample of 70 employees from a banking company in Malaysia by using structured questionnaires and other secondary sources. The collected data was then empirically analyzed by using the Statistical Package for the Social Sciences (SPSS) software version 23. The findings revealed that work overload and monetary rewards, two of the three predictive variables, have a significant impact on an employee’s performance. These findings were consistent with earlier studies conducted by several other scholars. Future research should consider including other predictors and investigating them in various industries or sectors.

Suggested Citation

  • Noor Rafhati Romaiha & Normasiah Ali Mastor & Ainaa Idayu Iskandar & Nurul Ezaili Alias & Ramesh Krishnan & Muna Kameelah Sauid, 2024. "The Impact of Work-Related Stress on Employees’ Performance: An Insight from the Malaysian Banking Sector," Information Management and Business Review, AMH International, vol. 16(4), pages 266-271.
    • Handle: RePEc:rnd:arimbr:v:16:y:2024:i:4:p:266-271
    DOI: 10.22610/imbr.v16i4(S)I.4317
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    References listed on IDEAS

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    1. Musaddag Elrayah & Yahdih Semlali, 2023. "Sustainable Total Reward Strategies for Talented Employees’ Sustainable Performance, Satisfaction, and Motivation: Evidence from the Educational Sector," Sustainability, MDPI, vol. 15(2), pages 1-13, January.
    2. R Mithunmita & M John Britto, 2021. "Effectiveness of Monetary Reward System on the Employee's Performance Level," Shanlax International Journal of Management, Shanlax Journals, vol. 9(1), pages 50-53, July.
    3. Anjni Anand & Veena Vohra, 2020. "The impact of organisation work environment on job satisfaction, affective commitment, work-family conflict and intention to leave: a study of SMEs in India," International Journal of Entrepreneurship and Small Business, Inderscience Enterprises Ltd, vol. 41(2), pages 173-196.
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