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The impacts of store price image and brand image on repurchase intention with customer satisfaction as mediation

Author

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  • Octhavian Sukmartha Lucky

    (Faculty of Economic and Business, University of Brawijaya, Bunga Songgolangit street, Lowokwaru, Malang, 65141, Indonesia.)

  • Siti Aisjah

    (Faculty of Economic and Business, University of Brawijaya, Bunga Songgolangit street, Lowokwaru, Malang, 65141, Indonesia.)

  • Astrid Puspa Ningrum

    (Faculty of Economic and Business, University of Brawijaya, Bunga Songgolangit street, Lowokwaru, Malang, 65141, Indonesia.)

Abstract

Transmart needs the right strategy to increase consumer desire to make repeat purchases at Transmart MX Mall Malang during the post-pandemic recovery period. Repurchase intention can be formed from a positive brand image and customer satisfaction. Consumer perception of price or price image positively influences repurchase intention. This research was built using Consumer Behaviour Theory. This study aimed to test and analyze store price and brand image's influence on repeat purchase intention mediated by consumer satisfaction at Transmart MX Mall Malang. This research uses Transmart MX Mall Malang as the research object. The results of this study indicate that there is an influence between store price image and consumer satisfaction. This study also shows an influence between store price image and repurchase intention. In addition, this study shows an influence between brand image and consumer satisfaction. There is an influence between brand image and repurchase intention. This study's results indicate an influence between store price image and repurchase intention through consumer satisfaction. Finally, this study's results indicate an influence between brand image and repurchase intention through consumer satisfaction. Key Words:Store Price Image, Brand Image, Repurchase Intention, Customer Satisfaction, Retail

Suggested Citation

  • Octhavian Sukmartha Lucky & Siti Aisjah & Astrid Puspa Ningrum, 2023. "The impacts of store price image and brand image on repurchase intention with customer satisfaction as mediation," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 12(1), pages 22-30, January.
    • Handle: RePEc:rbs:ijbrss:v:12:y:2023:i:1:p:22-30
    DOI: 10.20525/ijrbs.v12i1.2269
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    References listed on IDEAS

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    1. Calvo-Porral, Cristina & Lévy-Mangin , Jean-Pierre, 2017. "Store Brands’ Purchase Intention: Examining The Role Of Perceived Quality," European Research on Management and Business Economics (ERMBE), Academia Europea de Dirección y Economía de la Empresa (AEDEM), vol. 23(2), pages 90-95.
    2. Kim, Woohyoung & Kim, Hyun & Hwang, Jinsoo, 2020. "Sustainable growth for the self-employed in the retail industry based on customer equity, customer satisfaction, and loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).
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