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Ménage à trois – Die Relevanz des Kunden in der psychologischen Vertragsbeziehung bei projektfoermiger Wissensarbeit (Ménage à trios – The relevance of the customer in the psychological contract in project-based knowledge work)

Listed author(s):
  • Ruiner, Caroline
  • Wilkens, Uta
  • Kuepper, Monika
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    Dieser Beitrag setzt sich mit dem psychologischen Vertrag in projektfoermigen wissensintensiven Beschaeftigungsarrangements, in denen die Erarbeitung kundenspezifischer Problemloesungen erfolgskritisch ist, auseinander. Es werden die Ergebnisse einer qualitativen empirischen Untersuchung zu den wechselseitigen Erwartungen und Verpflichtungen von Arbeitskraeften und Arbeitgebern in diesem Beschaeftigungskontext vorgestellt. Im Ergebnis zeigt sich, dass der Kunde als dritter Akteur in der Arbeitsbeziehung relevant ist, da er in den kognitiven Repraesentationen von Arbeitskraeften und Arbeitgebern adressiert wird. In der Folge treffen in ihren wechselseitigen Erwartungen unternehmerisches Handeln und Loyalitaet als sich bedingende Inhaltsnormen aufeinander, weil angenommen wird, damit das einer Dreiecksbeziehung inhaerente Konfliktpotential fuer alle Beteiligten balancieren zu koennen. (This paper deals with the psychological contract in knowledge-intensive employment arrangements where the project-based development of customer-specific solutions is decisive. We present results of a qualitative empirical study on the mutual expectations and obligations of workers and employers in this context. The results show that the customer is relevant as a third actor in the psychological contract for both contracting parties. Their mutual expectations of entrepreneurial behavior and loyalty are interdependent and considered as conducive to balance the assumed conflicts of triangular employment relationships.)

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    Article provided by Rainer Hampp Verlag in its journal Zeitschrift fuer Personalforschung - German Journal of Research in Human Resource Management.

    Volume (Year): 27 (2013)
    Issue (Month): 4 ()
    Pages: 354-372

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    Handle: RePEc:rai:zfpers:doi_10.1688/1862-0000_zfp_2013_04_ruiner
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    Order Information: Postal: Rainer Hampp Verlag, Journals, Vorderer Lech 35, 86150 Augsburg, Germany. A subscripton is required to access pdf files. Pay per article is available at
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