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Implementation of IT Service Management Solutions in the University Environment Beyond the COVID-19 Pandemic: a SWOT Analysis

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  • Liviu CIUCAN-RUSU

    ("George Emil Palade" University of Medicine, Pharmacy, Sciences and Technology of Târgu Mureş, str. Gheorghe Marinescu, number 38, Târgu Mureş, 540139, Romania)

  • Marius-Petru POPTĂMAȘ

    ("George Emil Palade" University of Medicine, Pharmacy, Sciences and Technology of Târgu Mureş, str. Gheorghe Marinescu, number 38, Târgu Mureş, 540139, Romania)

Abstract

The COVID-19 pandemic has imposed the acceleration of the digital transformation processes of organizations, regardless of the sector of activity. Moreover, currently, achieving sustainability indicators is particularly important, digitalization being an important step to minimize the social and environmental impact of organizations’ activities. Our paper aims to identify the internal and external factors that influence the adoption of an IT Service Management solution during the pandemic in a public university in Romania that is in the process of transition to become a sustainable university.

Suggested Citation

  • Liviu CIUCAN-RUSU & Marius-Petru POPTĂMAȘ, 2021. "Implementation of IT Service Management Solutions in the University Environment Beyond the COVID-19 Pandemic: a SWOT Analysis," Acta Marisiensis. Series Oeconomica, "George Emil Palade" University of Medicine, Pharmacy, Sciences and Technology of Târgu-Mureș, România - Faculty of Economics and Law, vol. 2, pages 31-38, December.
    • Handle: RePEc:pmu:oecono:v:2:y:2021:p:31-38
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    Keywords

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    JEL classification:

    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

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