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Considerations Regarding the Quality Management of Banking Services

Author

Listed:
  • Anca Cristina Stanciu

    („Ovidius” University of Constanta, Romania Faculty of Economics Sciences)

  • Mihaela Constandache

    („Dimitrie Cantemir” Christian University of Bucharest, Faculty of Tourism and Commercial Management Constanta)

  • Daniela Simona Nenciu

    („Dimitrie Cantemir” Christian University of Bucharest, Faculty of Tourism and Commercial Management Constanta)

Abstract

Efforts that Romanian banking institutions must make to increasing the competitiveness of services are becoming increasingly difficult to sustain and lead to a price - quality ratio to be properly appreciated. Quality of services is the most important aspect in banking too. Banks being aware of the quality problems also lead to the appearance and requirement of some area working standards to respond to requests and expectations on increasing internal or external customer satisfaction and ways that they can become competitive in a market increasingly diversified and demanding. This paper aims to present the key aspects of the quality system , the main operational elements and the sequence of steps for implementing the quality assurance system in banking activities.

Suggested Citation

  • Anca Cristina Stanciu & Mihaela Constandache & Daniela Simona Nenciu, 2016. "Considerations Regarding the Quality Management of Banking Services," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 409-412, July.
    • Handle: RePEc:ovi:oviste:v:xvi:y:2016:i:1:p:409-412
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    More about this item

    Keywords

    quality; banking; management; system.;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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