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Student Satisfaction in Higher Education: A Turkish Case

Author

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  • Ceyhan Aldemir
  • Yaprak Gülcan

Abstract

The aim of this paper is to determine the level and the factors for university students’ satisfaction with the institutions they are attending. Firstly, the concept of satisfaction will be defi ned. Secondly, a conceptual framework to demonstrate the relationship between the factors which lie behind university student satisfaction will be presented. Thirdly, the results and implications of a survey with which the authors tried to test the presupposed relationships within the boundaries of the conceptual framework will be given and discussed. The limitations of the research are also given. The results of the research show that, at least for some Turkish university students, the quality of education, instructors, textbooks and being female and informed ...

Suggested Citation

  • Ceyhan Aldemir & Yaprak Gülcan, 2004. "Student Satisfaction in Higher Education: A Turkish Case," Higher Education Management and Policy, OECD Publishing, vol. 16(2), pages 109-122.
    • Handle: RePEc:oec:edukaa:5lmq17xb3dhb
    DOI: 10.1787/hemp-v16-art19-en
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    Citations

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    Cited by:

    1. Zhang, Junru & Shan, Yuan George & Kapu Arachchilage, Nirosha Dilhani, 2026. "Do students have satisfying educational experiences at sustainable universities? Evidence from Australian universities," The British Accounting Review, Elsevier, vol. 58(1).
    2. Ralph Adler & Helen Roberts & Neil Crombie & Keith Dixon, 2021. "Determinants of accounting students’ undergraduate learning satisfaction," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 61(4), pages 5231-5254, December.
    3. Jingwei Fan & Mei Tian, 2024. "Satisfaction with Online Chinese Learning among International Students in China: A Study Based on the fsQCA Method," Sustainability, MDPI, vol. 16(3), pages 1-18, January.
    4. Anita Kéri & Erzsébet Hetesi, 2022. "Is it only the university they are satisfied with? – Foreign student satisfaction and its effect on loyalty," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 19(3), pages 601-622, September.
    5. Noorimah Misnan* & Zainuddin Zakaria & Wan Anisabanum Salleh, 2018. "Service Quality: A Study of Students Satisfaction in Higher Institution," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 490-497:2.
    6. Mikhalkina Elena (Михалкина Е.В.) & Gerasimova Olga (Герасимова О.Я.), 2019. "Satisfaction Of University Graduates With The Quality Of Education In The Conditions Of Digitalization [Удовлетворенность Выпускников Вузов Качеством Образования В Условиях Цифровизации]," State and Municipal Management Scholar Notes, Russian Presidential Academy of National Economy and Public Administration, vol. 4, pages 76-84.
    7. Alka Pandita & Ravi Kiran, 2023. "The Technology Interface and Student Engagement Are Significant Stimuli in Sustainable Student Satisfaction," Sustainability, MDPI, vol. 15(10), pages 1-21, May.
    8. Yan Song & Lingying Zhao & Qingyu Xu & Di Hu, 2025. "Improving University Students’ Academic Development Satisfaction Through Interpersonal Relationship: Social Support as a Mediator," SAGE Open, , vol. 15(4), pages 21582440251, October.

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