IDEAS home Printed from https://ideas.repec.org/a/ods/journl/v1y2012i4p400-405.html
   My bibliography  Save this article

From The Assembly Line To Working With People: Emotion Management

Author

Listed:
  • Claudia Grigore

    (Bucharest University of Economic Studies, Romania)

Abstract

This paper concentrates a short review of the literature in the emotion manage-ment field. Bounding rationality with emotionality may represent a key activity for each company that aims to gain market share and customer loyalty. Standard opera-tions for creating goods were nowadays replaced with customer interaction, verbal, bodily and emotional control in the service sector. All this actually defines an organiza-tional dynamism were every struggle is carried out through any resource one can put at stake.

Suggested Citation

  • Claudia Grigore, 2012. "From The Assembly Line To Working With People: Emotion Management," Journal of Applied Management and Investments, Department of Business Administration and Corporate Security, International Humanitarian University, vol. 1(4), pages 400-405.
  • Handle: RePEc:ods:journl:v:1:y:2012:i:4:p:400-405
    as

    Download full text from publisher

    File URL: http://www.jami.org.ua/abstracts1-4.htm
    Download Restriction: no

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sanjay Bahl, 2016. "Stress Management in Service Sector: A Case Study of Life Insurance Corporation of India," Journal of Applied Management and Investments, Department of Business Administration and Corporate Security, International Humanitarian University, vol. 5(3), pages 137-148, August.
    2. Jana Cocuľová, 2016. "Analysis of Selected Factors of the Quality of Work Life as Determinants of Work Performance," Journal of Applied Management and Investments, Department of Business Administration and Corporate Security, International Humanitarian University, vol. 5(3), pages 149-155, August.
    3. Cezar Militaru & Adriana Zanfir, 2014. "Participative Management and Employees Motivation in International Business," Knowledge Horizons - Economics, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 6(2), pages 58-62, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ods:journl:v:1:y:2012:i:4:p:400-405. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Anatoliy G. Goncharuk) or (Candi Patterson) or (Katrina Wingle). General contact details of provider: http://edirc.repec.org/data/dmonaua.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.