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Using appreciative inquiry to build organizational capacity to learn, risk and grow (English version)


  • Christie ANDRUS

    () (Christie Andrus, M.A, is the founder and principal of The Human Factor, a Canadian- based organizational development company. She’s a former professor of human behavior who uses strengths-based methodologies for performance improvement with corporate, small business, non-profit boards and business school groups from coast to coast in Canada and the U.S. As an Appreciative Inquiry practitioner, she is currently working on change management and strategy development in healthcare using appreciative methods. Author: Using architectural change to foster shared leadership and community building)


Appreciative Inquiry is a vehicle for achieving lasting positive social change within an organization. By tracking the progress of a single organization over a four-year period, this research demonstrates that Appreciative Inquiry can be used to build a strengths-based culture that encourages and fosters learning, risktaking and growth at the individual, team and organizational levels. During the observation period, the four-phase Appreciative Cycle was repeatedly applied, reinforcing positive emotional associations and forming the basis for a common language which became a tool for enhancing communication, increasing buy-in, improving relationships, and cultivating greater accountability, collaboration and shared leadership, all of which have led to overall enhanced productivity and a willingness to take on deeper and broader levels of change.

Suggested Citation

  • Christie ANDRUS, 2010. "Using appreciative inquiry to build organizational capacity to learn, risk and grow (English version)," Revista de cercetare si interventie sociala, Editura Lumen, Department of Economics, vol. 30, pages 63-76, September.
  • Handle: RePEc:lum:rev2rl:v:30:y:2010:i::p:63-76

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    organizational development; communication; relationships; accountability; collaboration; and leadership;

    JEL classification:

    • A23 - General Economics and Teaching - - Economic Education and Teaching of Economics - - - Graduate
    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions
    • I21 - Health, Education, and Welfare - - Education - - - Analysis of Education


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