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Governing Risks in Innovation: Findings from the Adoption of Mobile Payment Technology in Nanjing, China

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  • Yanwei Li

    (Shandong University)

  • Araz Taeihagh

    (National University of Singapore)

Abstract

Nowadays various innovative technologies have been adopted by governments worldwide in resolving various complex and grand societal challenges. We have reported an in-depth case study, which has elaborated how a Chinese metro company has governed the risks of adopting an innovative technology, mobile payment. We have identified three primary risks involved in adopting mobile payment technology, namely promotion risk, integration risk, and organizational risk. For the governance of the risks involved, three different governance strategies were adopted by the metro company in Nanjing, namely, no response, control-oriented strategy, and toleration-oriented strategy.

Suggested Citation

  • Yanwei Li & Araz Taeihagh, 2025. "Governing Risks in Innovation: Findings from the Adoption of Mobile Payment Technology in Nanjing, China," Public Organization Review, Springer, vol. 25(1), pages 215-230, March.
    • Handle: RePEc:kap:porgrv:v:25:y:2025:i:1:d:10.1007_s11115-024-00785-x
    DOI: 10.1007/s11115-024-00785-x
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    References listed on IDEAS

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    1. Stephen P. Osborne & Louise Brown, 2011. "Innovation in public services: engaging with risk," Public Money & Management, Taylor & Francis Journals, vol. 31(1), pages 4-6, January.
    2. Stephen Osborne & Taco Brandsen & Valentina Mele & Juraj Nemec & Marieke van Genugten & Sophie Flemig, 2020. "Risking innovation. Understanding risk and public service innovation—evidence from a four nation study," Public Money & Management, Taylor & Francis Journals, vol. 40(1), pages 52-62, January.
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    5. Yanwei Li & Araz Taeihagh & Martin De Jong, 2018. "The Governance of Risks in Ridesharing: A Revelatory Case from Singapore," Energies, MDPI, vol. 11(5), pages 1-21, May.
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