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Buyer Satisfaction with Residential Brokerage Services

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Abstract

This study employs ordered probit to estimate a model of buyer satisfaction with real estate brokerage services. The model provides evidence that: (1) satisfaction falls with length of search; (2) satisfaction is lower for married homebuyers; (3) satisfaction falls when the buyer experiences difficulty with housing finance; and (4) buyer satisfaction is increased when the broker fully discloses the requirements of the fair housing law.

Suggested Citation

  • A. Ason Okoruwa & G. Donald Jud, 1995. "Buyer Satisfaction with Residential Brokerage Services," Journal of Real Estate Research, American Real Estate Society, vol. 10(1), pages 15-22.
  • Handle: RePEc:jre:issued:v:10:n:1:1995:p:15-22
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    File URL: http://pages.jh.edu/jrer/papers/pdf/past/vol10n01/v10p015.pdf
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    Cited by:

    1. John D. Benjamin & G. Donald Jud & G. Stacy Sirmans, 2000. "What Do We Know About Real Estate Brokerage?," Journal of Real Estate Research, American Real Estate Society, vol. 20(1), pages 5-30.
    2. T.L. Tyler Yang & Joseph W. Trefzger & Lawrence F. Sherman, 1997. "A Microeconomic Study of Commercial Real Estate Brokerage Firms," Journal of Real Estate Research, American Real Estate Society, vol. 13(2), pages 177-194.
    3. Vicky L. Seiler & Michael J. Seiler & James R. Webb, 2006. "Impact of Homebuyer Characteristics on Service Quality in Real Estate Brokerage," International Real Estate Review, Asian Real Estate Society, vol. 9(1), pages 44-61.

    More about this item

    JEL classification:

    • L85 - Industrial Organization - - Industry Studies: Services - - - Real Estate Services

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