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Techno-Eustress and Techno-Distress: A Metaverse Investigation

Author

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  • Helmi Issa

    (CEREN EA 7477, Burgundy School of Business, Université Bourgogne Franche‐Comté, Dijon, France)

  • Roy Dakroub

    (EPAM Systems, France)

  • Hussein Lakkis

    (Rennes School of Business, France)

  • Jad Jaber

    (Rennes School of Business, France)

Abstract

The metaverse is emerging as a novel research frontier and a breakthrough technology across numerous markets and industries. Yet, due to its novelty, we know little about the users' behavioral responses toward such a disruptive innovation. Through the theoretical perspective of the extended model of occupational stress, this study empirically examines the effects of technostressors on techno-eustress and techno-distress, with the locus of control as a moderator in the context of the metaverse. Data were collected on 134 participants from multiple business schools in France who participated in the e-survey. The authors prefer to approach the metaverse from a user's (consumer's) perspective rather an employee's. Consequently, big tech companies can better understand how their innovative products or services are perceived by their customers, which leads to further enhancements and upgrades.

Suggested Citation

  • Helmi Issa & Roy Dakroub & Hussein Lakkis & Jad Jaber, 2022. "Techno-Eustress and Techno-Distress: A Metaverse Investigation," Information Resources Management Journal (IRMJ), IGI Global, vol. 35(1), pages 1-21, January.
    • Handle: RePEc:igg:rmj000:v:35:y:2022:i:1:p:1-21
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    Cited by:

    1. Issa, Helmi & Jaber, Jad & Lakkis, Hussein, 2024. "Navigating AI unpredictability: Exploring technostress in AI-powered healthcare systems," Technological Forecasting and Social Change, Elsevier, vol. 202(C).
    2. Nascimento, Lígia & Correia, Manuela Faia & Califf, Christopher B., 2024. "Towards a bright side of technostress in higher education teachers: Identifying several antecedents and outcomes of techno-eustress," Technology in Society, Elsevier, vol. 76(C).
    3. Yogesh K. Dwivedi & Nir Kshetri & Laurie Hughes & Nripendra P. Rana & Abdullah M. Baabdullah & Arpan Kumar Kar & Alex Koohang & Samuel Ribeiro-Navarrete & Nina Belei & Janarthanan Balakrishnan & Sripa, 2023. "Exploring the Darkverse: A Multi-Perspective Analysis of the Negative Societal Impacts of the Metaverse," Information Systems Frontiers, Springer, vol. 25(5), pages 2071-2114, October.

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