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A Conceptual Development of Process and Outcome User Satisfaction

Author

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  • Jonathan B. Woodroof

    (Middle Tennessee State University, USA)

  • George M. Kasper

    (Virginia Commonwealth University, USA)

Abstract

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Suggested Citation

  • Jonathan B. Woodroof & George M. Kasper, 1998. "A Conceptual Development of Process and Outcome User Satisfaction," Information Resources Management Journal (IRMJ), IGI Global, vol. 11(2), pages 37-43, April.
    • Handle: RePEc:igg:rmj000:v:11:y:1998:i:2:p:37-43
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/irmj.1998040104
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    Cited by:

    1. Osama Alshareet & Awni Itradat & Iyad Abu Doush & Ahmad Quttoum, 2018. "Incorporation of ISO 25010 with machine learning to develop a novel quality in use prediction system (QiUPS)," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 9(2), pages 344-353, April.
    2. Au, Norman & Ngai, Eric W. T. & Cheng, T. C. Edwin, 2002. "A critical review of end-user information system satisfaction research and a new research framework," Omega, Elsevier, vol. 30(6), pages 451-478, December.
    3. Ainsworth, Jeremy & Ballantine, Paul W., 2017. "Consumers’ cognitive response to website change," Journal of Retailing and Consumer Services, Elsevier, vol. 37(C), pages 56-66.
    4. Arun Rai & Sandra S. Lang & Robert B. Welker, 2002. "Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis," Information Systems Research, INFORMS, vol. 13(1), pages 50-69, March.
    5. Zhen Wang & John Lim & Xiaojia Guo, 2010. "Negotiator Satisfaction in NSS-Facilitated Negotiation," Group Decision and Negotiation, Springer, vol. 19(3), pages 279-300, May.
    6. Jie Lu, 2003. "A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction," Information Systems Frontiers, Springer, vol. 5(3), pages 265-277, September.

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