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Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References

Author

Listed:
  • Jim Spohrer

    (IBM Research, USA)

  • Stephen K. Kwan

    (San José State University, USA)

Abstract

The growth of the global service economy has led to a dramatic increase in our daily interactions with highly specialized service systems. Service (or value-cocreation) interactions are both frequent and diverse, and may include retail, financial, healthcare, education, on-line, communications, technical support, entertainment, transportation, legal, professional, government, or many other types of specialized interactions. And yet surprisingly few students graduating from universities have studied anything about service or service systems. Service Science, Management, Engineering, and Design (SSMED), or service science for short, is an emerging discipline aimed at understanding service and innovating service systems. This article sketches an outline and provides an extensive, yet preliminary, set of references to provoke discussions about the interdisciplinary nature of SSMED. One difficult challenge remaining is to integrate multiple disciplines to create a new and unique service science.

Suggested Citation

  • Jim Spohrer & Stephen K. Kwan, 2009. "Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 1(3), pages 1-31, July.
    • Handle: RePEc:igg:jisss0:v:1:y:2009:i:3:p:1-31
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    Citations

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    Cited by:

    1. Virginia Ecaterina Oltean & Theodor Borangiu & Monica Drăgoicea, 2017. "A Discrete Event Model of Viability Building in a Public University Organization," Service Science, INFORMS, vol. 9(4), pages 288-301, December.
    2. Esperanza Marcos & Valeria De Castro & María-Luz Martín-Peña & Juan Manuel Vara, 2020. "Training New Professionals in Service Engineering: Towards a Transdisciplinary Curriculum for Sustainable Businesses," Sustainability, MDPI, vol. 12(19), pages 1-21, October.
    3. Wang, Qiang & Zhao, Xiande & Voss, Chris, 2016. "Customer orientation and innovation: A comparative study of manufacturing and service firms," International Journal of Production Economics, Elsevier, vol. 171(P2), pages 221-230.
    4. Lino Cinquini & Andrea Tenucci, 2011. "Management Accounting for Service: A Research Agenda," Working Papers 201102, Scuola Superiore Sant'Anna of Pisa, Istituto di Management.
    5. Matteo Gaeta & Francesca Loia & Debora Sarno & Luca Carrubbo, 2021. "Online Social Network Viability: Misinformation Management Based on Service and Systems Theories," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(1), pages 1-17, July.
    6. Bassano, Clara & Piciocchi, Paolo & Spohrer, James (Jim) C. & Pietronudo, Maria Cristina, 2018. "Managing value co-creation in consumer service systems within smart retail settings," Journal of Retailing and Consumer Services, Elsevier, vol. 45(C), pages 190-197.
    7. Martin Jetter & Gerhard Satzger & Andreas Neus, 2009. "Technological Innovation and Its Impact on Business Model, Organization and Corporate Culture – IBM’s Transformation into a Globally Integrated, Service-Oriented Enterprise," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 1(1), pages 37-45, February.
    8. Mari Kira & Frans M. van Eijnatten, 2013. "Socially Sustainable Work Organisations: A Debate," Systems Research and Behavioral Science, Wiley Blackwell, vol. 30(4), pages 506-509, July.
    9. Kentaro Watanabe & Masaaki Mochimaru, 2017. "Expanding Impacts of Technology-Assisted Service Systems Through Generalization: Case Study of the Japanese Service Engineering Research Project," Service Science, INFORMS, vol. 9(3), pages 250-262, September.
    10. Robert Frost & Kelly Lyons, 2017. "Service Systems Analysis Methods and Components: A Systematic Literature Review," Service Science, INFORMS, vol. 9(3), pages 219-234, September.
    11. Rokicki Arkadiusz & Nogalski Bogdan, 2021. "Service Management as a Subdiscipline of Management Science," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 29(3), pages 136-174, September.
    12. Tilo Böhmann & Jan Leimeister & Kathrin Möslein, 2014. "Service Systems Engineering," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(2), pages 73-79, April.

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