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Analyzing the Service Quality Evaluation of Railway Cold Chain Logistics Based on Probabilistic Linguistic Group Decision-Making

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  • Tianhong He

    (China Academy of Railway Sciences, Beijing, China)

  • Qingmao Wang

    (Anhui Lvhai Business Vocational College, Hefei, China)

Abstract

The evaluation of railway cold chain logistics service quality is essential for ensuring the safe, efficient, and reliable transport of temperature-sensitive goods, such as food and pharmaceuticals. It identifies strengths and weaknesses in logistics processes, enabling continuous improvement and optimal resource allocation. As the evaluation of railway cold chain logistics involves multiple-attribute group decision-making (MAGDM), this study employs the TODIM and PROMETHEE approaches to propose a robust framework. To effectively manage fuzzy information during the quality evaluation process, probabilistic linguistic term sets (PLTSs) are utilized. The study manages the probabilistic linguistic TODIM-PROMETHEE (PL-TODIM-PROMETHEE) approach, which is specifically designed to address MAGDM problems within the PLTSs framework. To determine weight values in this context, the MEREC approach is applied. Finally, a numerical example evaluating the service quality of railway cold chain logistics is provided to validate the effectiveness of the PL-TODIM-PROMETHEE approach.

Suggested Citation

  • Tianhong He & Qingmao Wang, 2025. "Analyzing the Service Quality Evaluation of Railway Cold Chain Logistics Based on Probabilistic Linguistic Group Decision-Making," International Journal of Decision Support System Technology (IJDSST), IGI Global, vol. 17(1), pages 1-20, January.
    • Handle: RePEc:igg:jdsst0:v:17:y:2025:i:1:p:1-20
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    References listed on IDEAS

    as
    1. Bertrand Mareschal & Jean Pierre Brans, 1992. "PROMETHEE V: MCDM problems with segmentation constraints," ULB Institutional Repository 2013/9341, ULB -- Universite Libre de Bruxelles.
    2. Ling Pan & Peijia Ren & Zeshui Xu, 2018. "Therapeutic Schedule Evaluation for Brain-Metastasized Non-Small Cell Lung Cancer with A Probabilistic Linguistic ELECTRE II Method," IJERPH, MDPI, vol. 15(9), pages 1-23, August.
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